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86 Network connection just stops working (daily basis) [released]

asked 2014-04-14 18:39:23 +0200

dsilveira gravatar image

updated 2014-10-16 03:15:38 +0200

I guess, it gets worse, before it gets better.

The issue is that after, suddenly I'm having to reboot once or twice a day, because when the jolla looses Wifi connection or mobile data connection, sometimes I can get it back by going to flight mode and back, but, most of the time, it just gives me the network connection problem warning, and sometimes another one which says some other weird message ("incorrect value entered" - thanks @statler), and then just never recovers!

And, sometimes, if I try to access the network, the network pop-up thing shows up, and clicking on WiFi says it can't find any networks, when on any other device, or on this one 5 min ago, it shows multiple available APs!

It's like the network connection part just moved from beta to alpha, instead of production stable :P

EDIT: It's been long enough since the update to confirm that this is in fact a problem. I keep regularly having these issues.

EDIT 2: got a little better, but only some of the time, still get these issues often

EDIT 3: OMG it just got a lot worse :,(

EDIT 4: no change

might be related to this now

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The question has been closed for the following reason "released in a software update" by dsilveira
close date 2014-12-29 17:06:45.940332



Same here yet not with wifi, only mobile data. Connection is terribly fragile and "network connection error" and "problem with network" followed by "incorrect value entered" is a daily visitor. Connection breaks in pretty much same locations every time and recover sometimes sooner than on other occasions. Service provider does not confess any problems at their end, of course, and the connection used to be a bitmore stable before the production versio, when still in beta.

statler ( 2014-04-14 18:47:12 +0200 )edit

Seen this once with wifi and The Jolla refused to see any wireless networks at all, searching returned no networks found instantly but 3G was still functional. Flightmode sorted the issue out. There were no obvious errors in the journal. Next time it happens I'll debug further.

steph ( 2014-04-15 10:23:25 +0200 )edit

This is so irritating. In my case it doesn't depend on whether i'm using 3G or WiFi. And usually it doesn't show any info about it, i mean everything looks like they would work, but then doesn't. Sometimes when i try to open the internet or some web-based app it says "network connection error". For example not getting my messages or sending a message via Mitäkuuluu, and not getting any info about that it didn't reach the recipient drives me mad, and not least because this is a daily problem.

soso ( 2014-04-15 19:45:23 +0200 )edit

I have had some problems with connections as well. Sometimes it refuses to connect to 3G, when no WLAN is present, sometimes it refuses to connect to the WLAN. Flight-mode has solved them on all occasions. I experienced a special case of the latter, when returning from flight-mode at work and I was asked what connection to use. While I could see the WLAN SSID I couldn't connect to that, but when I switched to 3G that worked. Much later the phone connected to the WLAN by itself.

Mohjive ( 2014-04-16 18:01:06 +0200 )edit

Same here. Before I had stable 3G and WLAN connections. Now, both connections are frequently lost. When WLAN is deactivated the phone does not fall back to 3G. Disabling WLAN seems to disable 3G, too. Reactivating WLAN sometimes results in "connection error" messages and a frozen 3G traffic indicator. Most of the time it does nothing. This update finally rendered my phone useless. This wouldn't be a big issue for me iff the software would honestly still be called alpha or beta...

alomat ( 2014-04-17 05:18:40 +0200 )edit

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answered 2014-12-29 17:06:07 +0200

dsilveira gravatar image

[] I'm closing this topic, now, with deep thanks to Jolla, since, in my experience, the connection instability problems seem to finally have been fixed!

If anyone disagrees, please reopen.

What are your experiences with this new update 10?

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For me this problem started after updating to Update 10... I will try resetting the device and doing a clean update.

Disparil ( 2014-12-29 20:22:53 +0200 )edit

Same problem. After Update 10 my wifi stopped to work. It can see wifi spots and connects to it (but I can't reach any site or Jolla Store or anything else) and after about 10-15 seconds shows "!" icon and nothing works:(

sail10 ( 2015-01-03 21:58:00 +0200 )edit

Fixed for me now, update10 was good.

Sanjay Mehta ( 2015-01-05 09:58:45 +0200 )edit

I am also experiencing a problem with my home WLAN connection. Only with my Jolla phone, and only since updating to

It manifests as the '!' symbol or as the stripey 'unavailable' pattern, in the wifi icon. None of the following fix the problem: going to/from flight mode, disabling/enabling wlan, rebooting phone, removing/reinstalling battery, restarting or resetting router.

When I 'forget network' from the WLAN settings page, and then re-add it, my phone connects immediately - all good. Some time later, often the same day, suddenly my phone loses the connection and is unable to reconnect.

Currently, I am unable to say whether this only happens with my home network, or with all networks. Anyone know what log files I should look into, to check for any relevant messages?

Wilty ( 2015-01-06 14:41:37 +0200 )edit

I solved my problem with hard reset and updating to U10 again. 3 days - everything works fine (also got installed different patches and apps from Warehouse). Yahoo!!)))

sail10 ( 2015-01-07 00:16:36 +0200 )edit

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Asked: 2014-04-14 18:39:23 +0200

Seen: 2,217 times

Last updated: Dec 29 '14