[BUG] random reboots after latest update 1.0.7.16 [duplicate]

answered 2014-06-13 14:30:31 +0200

kung-foo-panda
246 ●5 ●7 ●9

Same thing here (1.0.7.16) Put jolla to my pocket. Suddenly! bzzz bzzz, oh! me thinking "a new mail, hurray!". But no, Screen was displaying charge screen (when off) - the cable and the thunder in the box - and shortly afterwards rebooted... happened couple of times so far, also before update to 1.0.7.16...

answered 2014-06-11 23:16:20 +0200

akira.pwr
1933 ●17 ●21 ●22

I haven't any random reboot or shutdown, I've received my jolla in january and always worked fine.

answered 2014-06-20 21:56:36 +0200

Stskeeps
8994 ●62 ●67 ●71

http://twitter.com/stskee...

updated 2014-06-21 12:08:53 +0200

TLD;R: Contact care if you have those kind of problems.

Stating the basics here: if you have problems with your device and you suspect something is wrong with it, first step to be on recovery for your device is to start a conversation with Jolla Care. 100 people with one symptom might be 100 different causes in practice and hence they need to be evaluated on a case-by-case basis. One user might have a faulty charger, while the other one has water damage, or another has a production error - and all might cause similar symptoms. You cannot assess this without going through a conversation with care to select the right way forward.

Reason for this is also for you to exercise your rights, http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm - and the very first step you need to do is contact customer care, state what's wrong with your device and it can then be taken forward to repair, replace, advise or whatever else needs to be done. The sooner you do this, the better.

answered 2014-06-20 09:42:25 +0200

kung-foo-panda
246 ●5 ●7 ●9

Well, since my last comment, every day multiple times turns off, randomly, this drives my crazy. Before update i have no problems whatsoever. Please FIX THIS!

answered 2014-06-13 16:46:44 +0200

pellen
941 ●12 ●18 ●24

updated 2014-06-13 16:59:21 +0200

I have found, in all versions including the current one, that if I use the phone without other half there are never any reboots. When the other half is on it reboots ridiculously often, like with a few minutes between when I use it heavily. The weird things, that I have mentioned in similar answers in the past, is that I removed the NFC months ago, so that is not the problem. It's like just having the plastic shell in place makes the phone unstable, or maybe it is because when I don't have that my hand presses against something (the battery?) that makes the phone not crash (or not overheat?). Did anyone else experience this?

In the 1-2 OS versions before the current one, instead of instant reboots (like in current and older versions) I got many warnings about phone overheating, sometimes followed by the phone shutting down. Not that it was always very warm, but sometimes it was. Not sure if overheating is the problem now as well, but I have not seen that warning since the upgrade, but sometimes when it reboots it is very hot.

EDIT: Just now I managed to make it reboot twice with the other half off (after having two or three reboots with it on). Passing the PIN check then immediately launching the Opera Mobile app and trying to select some link seems to be a good way to reboot it. Overall doing things too fast, like swiping around and launching and/or exiting apps (native or android) seems to be a good way to reproduce the reboots. Still overall not having the other half on seems to be an almost perfect workaround for me.

answered 2014-06-24 00:23:17 +0200

kriller
66 ●4 ●2

As other posters have indicated I believe there are multiple issues here. As far as I can tell there is an issue in 1.0.7.16 which did not exist before or which was harder to trigger on previous releases. As I commented above, I tried adding the piece of paper (which was hard to put in place since the battery seems to have a very tight fit on my Jolla). After that the random reboots stopped compeletely. I have since removed the piece of paper, and a week ago, I also enabled 4G support again, so my conclusion is that it was in fact the cold reboot and the temporary removal of the battery that caused it, as I have not had any random reboot in nearly 14 days, and at least 20 within the first 24 hours after I upgraded to 1.0.7.16.

answered 2014-06-24 02:51:22 +0200

sada11
161 ●3 ●6 ●12

Hi all. I must to say that my phone become totally unusable, after last update! my story is next... I am from Bosnia, and I got my Jolla in february ( purchased in DNA shop, in Finland ). First 3 update all pass good, after 4 update I got first reboots, but, only one time. Than come update 5, couple of reboots in 20 days, but nothing special. I reset my phone to factory default and reboots gone, I continue to using my phone normally with all possible apps from Jolla store, android and openRepos, than become last update, and only first 24 h after update I not have reboots, after that every fk day I had reboots, worse is that when this happens, phone turns on and of from 3 - 7 times, until it become usable again. I try to track what is causing the problem, but no rules for me. yesterday I reset my phone again to factory default, and installed only 20 apps from Jolla store, native apps, nothing else. Today I used my phone for calling 4 times, and answer on 1 call, I used browser to check football result, (max. 2 min.) and I got 2 msg. I replay on 1 msg, and when I try to replay on second one, phone reboot again, 4 times until became usable again, in that moments my battery level is 88% so I really dont know what is happening and what causes this abnormal rebooting. I try almost everything, but no luck for me. I never used developer mode, after last reset I installed only basic application, nothing special, and I do not even use the phone so much. I like my .Jolla because is different from others phones, but after this problem I dont know what to do. I cant use it more, like my primary phone. I just wanna to say others who have this problem, that resetting phone to factory default wont help, and that problem is not related with any apps, because I read that people speaking about browser or some android apps.

answered 2014-06-29 22:58:07 +0200

JuhaP
678 ●7 ●11 ●16

I have experienced multiple reboots daily since a week of so. I previously thought it might be due to switching from 3G to WiFi and vice versa. Especially in cases where there are wireless networks in sight which I have been using but whose password has been changed in between.

Another theory was that the phone would lose connection due to weak 4G coverage. My mobile plan does not include 4G so I thought I should change 3G to the preferred connection. For a while the phone was fine, until in the evening the rebooting started. The phone had been in my jacket's pocket for about two hours when I found this out.

Two or three reboots and we got back home (we were away when the above happened). My Jolla was working fine again in our home WiFi, when the battery indicator suddenly dropped ftom 72% to 2% and the phone shut down. After ten or so minutes battery removed, I put the thing back together again and connected it to the charger. Surprise: now there was 71% left.

It may well be problems with battery connection, but I'm not buing the "paper under the battery" trick as a remedy. Only a temporary solution. And what bothers me is how did this start only after the latest firmware update? Or to be more precise, I think I installed an update to the Android platform support. Soon after these my previously almost flawless Jolla became an unpredictable piece of... well, I'm not willing to say anything too rude about it.. I'm confident that these problems wil be solved quickly, when we users provide enough information for the Jolla team to nail down the problem and fix it.

answered 2014-06-22 18:59:11 +0200

Buridan
1

Hi all, I had reboots when i entered a correct PIN. I fix it simply removing the battery. It seems that reboot didn't solve the problem it was made for.