[Help]Stuck on 1.0.0.5 (Kaajanlampi) [answered]

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[Help]Stuck on 1.0.0.5 (Kaajanlampi) [answered]

asked 2014-06-10 19:24:14 +0200

kuzeyron

672 ●13 ●21 ●25

updated 2014-07-28 09:56:16 +0200

jiit

2678 ●32 ●58 ●59

admin

Hi! Does anywone have a answer for my problem:

I can't update my Jolla from 1.0.0.5 (Kaajanlampi). It doesn't search for a new OS version. Nothing happens.

And I've been installing the Alarm clock, calendar.. And when I'm refreshing the "installed apps" in the Jolla Store. It says no apps installed. This seems to be a server issue?!

It's not the first time i'm factory resetting my Jolla. But it's the first time i got this problem with it..

Edit: Also tried trough ssh with a pkcon commands. Still nothing.. Log from the store-client: https://www.dropbox.com/s/qezyfpunp17ius5/issue.txt

Newer log: https://www.dropbox.com/s/qpz54c7q8wmmry8/issue2.txt

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The question has been closed for the following reason "the question is answered, an answer was accepted" by kuzeyron
close date 2014-11-21 00:45:08.072204

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I dont know if that will bring anything, but you could try to reset your Jolla again. https://together.jolla.com/question/22079/howto-all-pc-users-recover-or-reset-a-device-that-is-stuck-in-boot-loop/

TK ( 2014-06-10 20:24:38 +0200 )edit

Isn't it enough with a reset that i did yesterday and today? :D or am i supposed to reset it like 10 more times? :D

kuzeyron ( 2014-06-10 20:38:29 +0200 )edit

Do a reset, add Jolla-account but DO NOT install anything, worked for me.

hnbv ( 2014-06-10 20:39:44 +0200 )edit

Thanks! I'll try. And leave it till the update might pops up :)

kuzeyron ( 2014-06-10 20:43:02 +0200 )edit

do we have any good news? :D

TK ( 2014-06-10 22:11:14 +0200 )edit

I dont know if that will bring anything, but you could try to reset your Jolla again. https://together.jolla.com/question/22079/howto-all-pc-users-recover-or-reset-a-device-that-is-stuck-in-boot-loop/
TK ( 2014-06-10 20:24:38 +0200 )edit
Isn't it enough with a reset that i did yesterday and today? :D or am i supposed to reset it like 10 more times? :D
kuzeyron ( 2014-06-10 20:38:29 +0200 )edit
Do a reset, add Jolla-account but DO NOT install anything, worked for me.
hnbv ( 2014-06-10 20:39:44 +0200 )edit
Thanks! I'll try. And leave it till the update might pops up :)
kuzeyron ( 2014-06-10 20:43:02 +0200 )edit
do we have any good news? :D
TK ( 2014-06-10 22:11:14 +0200 )edit

Answer 1

1

answered 2014-06-10 22:25:53 +0200

rainisto

6348 ●69 ●98 ●112

moderator

updated 2014-06-10 22:27:01 +0200

Your date&clock needs to be correct. And you need to add Jolla-account in settings before doing update searches. Or you could try disabling & enabling Jolla account.

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I've resetted the phone multiple of times. And even had the Jolla account to login with or just to skip. Even tried by registrating a new Jolla account. Activate and deactivate accounts in the settings. But it seems to be the Jolla isn't deleting everything from the phone as it should do.

So what i think i have to do is the telnet thingy and choose 1) Reset phone to factory settings. And see if that will work. Else there aint no problem with the phone. I can call peoples, surf around install apps from the Store. But i can't get that *amn updates.. :P

kuzeyron ( 2014-06-10 22:36:22 +0200 )edit

1

and are you trying through wifi or gsm?

You could ofcourse just try upgrade from commandline:

# pkcon refresh

# version --dup

rainisto ( 2014-06-10 23:13:27 +0200 )edit

I'm on GSM (DNA) And here comes the dumps, and i hope you understand them better than I do :)

https://www.dropbox.com/s/qezyfpunp17ius5/issue.txt https://www.dropbox.com/s/qpz54c7q8wmmry8/issue2.txt https://www.dropbox.com/s/5hnqg554v1y8mlp/issue3.txt

kuzeyron ( 2014-06-10 23:26:45 +0200 )edit

logs says that your jolla account it not valid. So maybe create a new account with different email address if your current one is somehow messed up.

Or find wifi network somewhere and see if update is offered in that way better.

rainisto ( 2014-06-10 23:44:40 +0200 )edit

I've tried with another jolla account (a fresh new one)

kuzeyron ( 2014-06-10 23:49:14 +0200 )edit

Accepted Answer

0

answered 2014-06-11 16:02:37 +0200

cjp
186 ●1 ●7 ●7

Hello, please see if this article in the Jolla Help Center could be of help to you: https://jolla.zendesk.com/hc/en-us/articles/201440377

Please note, that among other things it suggests you only add your Jolla Account after the reset, forget all the apps and other accounts until you're up to date.

If all else fails, you could always submit a ticket: https://jolla.zendesk.com/hc/en-us/requests/new

Hope you get updated!

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Thank you! Solved the unknown problem. :)

kuzeyron ( 2014-06-11 17:05:45 +0200 )edit

In that case close this question please.

BonoNL ( 2014-06-11 23:02:39 +0200 )edit

Yes, If I'd have 25 reputations ;) "Sorry, to close own question a minimum reputation of 25 is required"

kuzeyron ( 2014-06-12 18:02:11 +0200 )edit

[Help]Stuck on 1.0.0.5 (Kaajanlampi) [answered]

The question has been closed for the following reason "the question is answered, an answer was accepted" by kuzeyron
close date 2014-11-21 00:45:08.072204

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[Help]Stuck on 1.0.0.5 (Kaajanlampi) [answered]

The question has been closed for the following reason "the question is answered, an answer was accepted" by kuzeyron close date 2014-11-21 00:45:08.072204

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The question has been closed for the following reason "the question is answered, an answer was accepted" by kuzeyron
close date 2014-11-21 00:45:08.072204