[1.0.7.16] M$ Exchange - Oops, account could not be added

asked 2014-06-14 16:06:32 +0300

m2
1448 ●39 ●46 ●50

updated 2014-07-25 15:59:22 +0300

jiit
2678 ●32 ●58 ●59

  admin

I am trying to add my company MS Exchange E-Mail that we had to migrate to and get and error msg. "Oops, account could not be added" - Device does not support all server settings and policies required by this account.

I'm new to MS Exchange never used it before. So here is what I have done. (MS Exchange setup on company iPad works without any problems). I have O365 account and using Office Light plan, so no IMAP available :(

Microsoft Exchange Account:
Enter email address: name.surename@company.co.uk
Enter username: name.surename@company.co.uk
Password: myE-MailPassw0rd
Enter server domain: outlook.office365.com

click on Accept and get next screen
Account information: name.surename@company.co.uk
x - Email
- People
x - Calendar

x - Sync automatically

Peak interval: Always up-to-date
Off-peak interval: Daily
Peak time start: 8:00
Peak time ends: 16:00
Peak days: Mon - Fri
Sync old emails: 3 days
Sync old events: 2 weeks
Resolve conflicts: Priority to server

x - Provisioning

And after hitting Save I will get Checking server settings and policies msg and then: Oops, account could not be added" - Device does not support all server settings and policies required by this account.

Here is info from (light version of Outlook Web App) I had to switch to to keep me sane using the e-mail;):
https://outlook.office365.com/owa/?ae=Options&t=About
Mailbox owner: My Name [name.surename@company.co.uk]
User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:24.0) Gecko/20140610 Firefox/24.0 Iceweasel/24.6.0
The required version of Silverlight is installed:
Required version of Silverlight: 2.0.31005.0
Outlook Web App experience: Basic
User language: English (United Kingdom)
User time zone: (UTC) Dublin, Edinburgh, Lisbon, London
Exchange mailbox address: /o=ExchangeLabs/ou=Exchange Administrative Group (xxxxxxxxxxxxxxxx)/cn=Recipients/cn=xxxxxxxxxxxxx
Host address: https://am3pr01mbxxxx.eurprd01.prod.exchangelabs.com:444/owa
Version: 15.0.959.20
Proxy host address: https://outlook.office365.com/owa
Proxy version: 15.0.959.0
Proxy server name: outlook.office365.com
Exchange Client Access server name: AM3PR01MBxxxx.eurprd01.prod.exchangelabs.com
Exchange Client Access server .NET Framework version: 4.0.30319.19455
Client Access server operating system version: Microsoft Windows NT 6.2.9200.0
Client Access server operating system language: en-US
Client Access server version: 15.0.959.0
Client Access server language: en-US
Client Access server time zone: (UTC) Monrovia, Reykjavik
Client Access server platform: 64bit
Mailbox server name: AM3PR01MBxxxx.eurprd01.prod.exchangelabs.com
Mailbox server Microsoft Exchange version: 15.0.959.0
Other Microsoft Exchange server roles currently installed on the Client Access server: Mailbox, Hub Transport, Unified Messaging
Authentication type associated with this Outlook Web App session:
Authentication type for Exchange Client Access server to Client Access server proxy session: OrgId
Public logon: No
External POP setting:
Server name: outlook.office365.com
Port: 995
Encryption method: SSL
External IMAP setting:
Server name: outlook.office365.com
Port: 993
Encryption method: SSL
External SMTP setting:
Server name: smtp.office365.com
Port: 587
Encryption method: TLS
Segmentation settings: xxxxxxxxxxxxxx
Restricted functionality settings: xxxxxxxxxx