asked 2013-12-24 20:38:54 +0300
The mobile data counter is reseted to zero without selecting the "Clean mobile data counters". I don't know when it's reseted exactly but I check it from time to time and the values are always low (less than 1MB) after 3 days of usage.
answered 2014-01-04 15:23:05 +0300
Same problem for me. Like Jukka, I figured out that it was related to removing and reinserting the SIM card, but I cannot find clear repro steps, it's just that sometimes the counters are reset. The behaviour I have observed is:
So I'd say that normally, the counters values come back when we reinsert the SIM, but sometimes, the data is lost and they start again from 0B. (note: they aren't necessarily reset at the same time. I had the case where the "Home" counter was reset and not the "Roaming" one).
I have not removed my SIM (nor reset it by hand) but still my mobile data counter got reset. I thought it had something to do with switching between 3G and Wifi, but I have been unable to reproduce it so far.
mvdheijd ( 2014-01-09 19:31:08 +0300 )have the same problem as mvdheijd, at first I thought I accidentally pulled down "reset"-command, but then it happened when I wasn't even near the phone
spacenewt ( 2014-06-16 01:36:50 +0300 )answered 2014-06-14 19:59:23 +0300
I'm staying home and have disabled my mobile network and also WLAN.
If I reset mobile data counters manually than both home network and roaming send and receive counters are reset to 0 B.
But if I switch back to Settings->System and forth to Data counters than the values are
Home network
Sent: 5.5 kB
Received: 6.1 kB
Roaming
Sent: 1.8 kB
Received: 2.1 kB
If have tried this several times with the same result.
That is a bug. First I have no connection enabled and second I'm in my home area and not in roaming.
Switching on flight mode leads to 0 B values for all 4 counters. But switching off flight mode again shows the above values.
I have a shortcut set for the datacounters. Using that I tried resetting mobile counter several times without effect. Counters cleared but when returning to the counter page values where set back to previous values.
I tried without the shortcut and cleared both mobile and wlan counter and now it seems to have worked. I think clearing the WLAN counter at the same time did the trick. Maybe having mobile data enabled when resetting has something to do with it.
Edit: This seems to be my issue: https://together.jolla.com/question/4575/bug-clear-mobile-data-counters-works-only-for-few-minutes/
hetas ( 2014-06-21 10:51:20 +0300 )Asked: 2013-12-24 20:38:54 +0300
Seen: 562 times
Last updated: Jun 14 '14
This is happening to me as well. At first I thought this may be because of disabling mobile data, but I disabled and enabled mobile data on purpose and it didn't reset. Ditto with restarting the phone.
Kondou ( 2013-12-24 21:11:26 +0300 )Can't replicated the behaviour here, my counters for both mobile data and WLAN look normal. If you manually reset either/both does the behaviour still occur?
steph ( 2013-12-26 12:20:43 +0300 )Just to be sure, did you take out your SIM card at any point? That will reset the counter.
Jukka ( 2013-12-30 15:34:01 +0300 )My counters also look both normal.
JulHer ( 2013-12-30 18:51:35 +0300 )Still problems in 1.0.8.19.
I resetted roaming manually and after leaving roaming area the values jumped back to zero. At the moment the counters are not trustable.
axaq ( 2014-10-03 22:54:05 +0300 )