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[Request] 900 MHz 2G support

asked 2014-07-17 21:57:07 +0200

Vistaus gravatar image

Could you activate 900 MHz 2G support with the next Jolla update? Because ever since I got my Jolla phone in January 2014 (and it even had a big reset and repair by Jolla one time in the meantime) I don't have 2G working at all. No calls, no internet, nothing at all in 2G areas. Only in 3G areas I have 3G working perfectly out-of-the-box. Unfortunately, even though I live in a big and growing city, there's too much places with 2G support only (esp. Downtown). So I would love to have 2G support activated in software for the 900 MHz that my provider, T-Mobile Netherlands, uses.

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I thought only KPN and Vodafone uses 900MHz GSM in the Netherlands, but that might be old information. Either way, I've no problems with 2G on T-Mobile.

Fuzzillogic ( 2014-07-18 01:01:33 +0200 )edit

T-Mobile uses 900 MHz in certain regions and they're expanding it even further (or at least, they said they were gonna expand it even further). You might be in a T-Mobile region w/o 900 MHz which explains why you don't have the same problem as me.

Vistaus ( 2014-07-18 01:32:11 +0200 )edit
1

Is there any way I can check which frequency is being used?

Fuzzillogic ( 2014-07-18 01:41:00 +0200 )edit

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answered 2014-07-25 15:30:29 +0200

hana gravatar image

According to specifications at jolla.com, Jolla supports 900 MHz 2G and also 900 MHz 3G.

For now, Jolla (without unofficial tweaks) also doesn't have 3G Only or any other mode that could be used to accidentally disable 2G while keeping 3G enabled.

I suggest trying the same MicroSIM card with another device to see if 2G works with your subscription correctly (if you have not already done this).

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It works in 2 other devices so it's really a Jolla phone limitation.

It's not about the frequency support per se, but rather the channel support of said frequency. My guess is that it doesn't support the channel of the 900 MHz my provider uses.

Vistaus ( 2014-07-25 16:54:02 +0200 )edit

The GSM900 frequency is a standard. In Finland the full band (all channels) has been divided between 3 operators. The original band was extended with EGSM, but even that has been in use for a decade. A GSM900 device such as Jolla, should fully support the band.

I found a page that says T-Mobile in Netherlands uses 900 MHz frequency blocks that are almost exactly the same as used by Elisa in Finland. The Jolla phone is offered by Elisa to its customers.

hana ( 2014-07-26 01:12:33 +0200 )edit

So you have never got 2G to appear on your Jolla? If you set the phone to 2G Only mode from settings, you will not get service?

Actually if there's any place you should get 2G service, it's a city. Because in cities 1800 Mhz 2G is also often used and there are generally more cells that the phone can connect to.

hana ( 2014-07-26 01:48:03 +0200 )edit

2G Only doesn't help either. No service. 3G service is perfect.

I live in a big and growing city with, unfortunately, quite a few places with 2G only. No service at all, only in 3G areas.

Vistaus ( 2014-07-26 02:22:06 +0200 )edit

Personally I'd consider the phone faulty and send it to warranty repair. Because I can't see why the 2G shouldn't work. Well, maybe first test it with KPN or Vodafone SIM to see if 2G works at all.

hana ( 2014-07-26 03:12:48 +0200 )edit
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answered 2014-09-18 14:54:45 +0200

Vistaus gravatar image

updated 2014-09-18 14:55:37 +0200

Sorry for the late reply, but I can confirm that Vodafone Netherlands 2G works fine with the Jolla phone. But since my personal SIM is T-Mobile, I'd really like to get 2G to work with that one. So it seems like I was right after all: because Vodafone 2G does work on the same Jolla phone, Jolla phone just doesn't support the right 2G channel on T-Mobile Netherlands.

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Asked: 2014-07-17 21:57:07 +0200

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Last updated: Sep 18 '14