phone stuck on bootloop nothin worked [answered]

asked 2014-10-20 03:46:21 +0200

This post is a wiki. Anyone with karma >75 is welcome to improve it.

updated 2014-10-20 11:44:07 +0200

simo

29079 ●345 ●466 ●481

http://reviewjolla.blogsp...

hello folks,

I'm from india recideved phone via snapdeal.com just before 20days,now my phone got stuck on bootloop screen showing jolla loho n white led indicator i've tried evrything reinstalling battery recovery mode but nothing worked for me..

when i called snadeal to know service centre for jolla even they dont have any clue about it..

what to do.. i,m really tensed about my phone bcoz i have bought just 20 days before...

in recovery mode i got message that ERROR..flashed file too old...temme folks what to do..

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The question has been closed for the following reason "the question is answered, an answer was accepted" by eric
close date 2014-10-22 15:10:28.183764

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Read this:

https://together.jolla.com/question/65568/mmcblk1p1-no-such-file-or-directory-or-how-to-screw-up-a-user-for-a-whole-night/

Odorobo ( 2014-11-24 15:52:52 +0200 )edit

3

answered 2014-10-22 15:09:30 +0200

heli.
93 ●1 ●3 ●3

We are working in close cooperation with Snapdeal to ensure a proper service solution. We want to assure you that we’re doing our utmost to get it in place for you as quickly as possible.

We thank you for your patience thus far and we kindly ask you to bear with us a bit longer.

If you have any further questions, please contact JOlla Service and Support: https://jolla.zendesk.com/hc/en-us/requests/new

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2

answered 2014-10-20 05:12:36 +0200

Sanjay Mehta

406 ●10 ●19 ●21

HCL Touch is listed on the snapdeal product page as the authorised service centre.

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but hcl touch had refused to take my phone saying they dint know anything about jolla nor they had any tieup with snapdeal regarding jolla service..:( help me with service centre number or any other details..

shah.kewal1 ( 2014-10-22 05:24:49 +0200 )edit

1

answered 2014-10-20 11:29:55 +0200

simo

29079 ●345 ●466 ●481

http://reviewjolla.blogsp...

updated 2014-10-20 11:38:28 +0200

First steps to take:

Check that your SIM card is inserted correctly
Connect and reconnect the charger
Take the battery out for ten minutes

If the above doesn't help:

Option 1: Contact the closest one of the service centers (7 in India). Snapdeal should provide the information which is the closest one from yourr place. As we don't know the reason for your problem, official repair center and a warranty repair would be the best solution.
Option 2: https://together.jolla.com/question/22079/howto-all-pc-users-recover-or-reset-a-device-that-is-stuck-in-boot-loop/post-id-22127?
Option 3: Contact care@jolla.com - They serve only customers of shop.jolla.com in the shops delivering area (EU, Norway, Swtcherland), but I'm sure they'll guide you to the right direction if neither of the other options work

Edit: Also read this answer from Jolla, given to a customer in EU: https://together.jolla.com/question/18783/jolla-hangs-at-startup/#post-id-20265

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0

answered 2014-10-20 12:34:04 +0200

shah.kewal1
11 ●4 ●6 ●5

mr.sanjay

snapdeal is shitt..they dint even know any service centre nor hcl touch even know about jolla smartphone..they replied when i called them that we dont know anything regarding jolla smartphone you should better conatct snapdeal and what snapdeal did they provide local mobile shop number as service centre...

i'm facing really bad problem here..show me some proper way to resolve this..:(

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Contact care@jolla.com and tell them of your issue. In the meantime, what version of sailfish was present on the device, when you bought it? What exactly happens, when you try to recovery using telnet ?

Raghu ( 2014-10-20 13:10:45 +0200 )edit

bought on 29th of september..using latest os on sailfish updated..btrfs recovery dint help to bootloop my phone..my phone still stuck on bootloop..

shah.kewal1 ( 2014-10-21 08:04:58 +0200 )edit

Do you remember what you were doing with the phone just before it entered the boot loop?

Sanjay Mehta ( 2014-10-21 10:08:55 +0200 )edit

nothing phone was lying besides me...music was running and phone rebooted...n stuck on bootloop...

shah.kewal1 ( 2014-10-21 16:01:36 +0200 )edit

will you please provide service centre list...asap

shah.kewal1 ( 2014-10-21 16:01:55 +0200 )edit

phone stuck on bootloop nothin worked [answered]

The question has been closed for the following reason "the question is answered, an answer was accepted" by eric
close date 2014-10-22 15:10:28.183764

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phone stuck on bootloop nothin worked [answered]

The question has been closed for the following reason "the question is answered, an answer was accepted" by eric close date 2014-10-22 15:10:28.183764

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The question has been closed for the following reason "the question is answered, an answer was accepted" by eric
close date 2014-10-22 15:10:28.183764