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[Possible Bug] "Amazon Shop" Android-app crashes constantly [not relevant]

asked 2014-12-19 14:59:44 +0200

updated 2015-01-12 17:39:12 +0200

My girlfriend and I are quite heavy users of the Amazon Shop app (not the app store, but the real shopping app). The app keeps crashing all the time. Mostly when one opens the main menu of the app, it crashes.

At first I thought it is an error of the app, so I waited couple of updates (of the app), but it did not get any better. I installed the app from Amazon App Store and also tried the Google Play Store. It does not make any difference.

Can I debug this issue somehow, to see if it is a bug in alien dalvik or an issue of the app itself?

Edit: currently I use the latest update 10 (1.1.1.26), but this problem exists at least since version 1.0.8.*

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The question has been closed for the following reason "question is not relevant or outdated" by ejjoman
close date 2015-03-03 14:31:45.513651

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Where did you install it from? I wanted to install it once and found it on Aptoide. Then I thought it would be better to download it from the Amazon app store... only to find out that it isn't offered to me there. Usually if I don't find an Amazon app in their own app store, it means they checked somehow and know it's not compatible with my hardware.

ossi1967 ( 2014-12-19 15:07:32 +0200 )edit

I installed the Amazon app store yesterday and found the Amazon Shop app there :)

ejjoman ( 2014-12-19 15:48:59 +0200 )edit

Software version? Amazon App store is my number one store app on Jolla, and it works fine on 1.0.8. I hope your problem is not related to 1.1.1

magullo ( 2014-12-19 16:27:52 +0200 )edit

I don't have any problems with the Amazon App Store app, either :) The problem occurs with the Amazon Shop - the app to buy real items from Amazon (e.g. washing machines and stuff) :)

ejjoman ( 2014-12-19 16:34:46 +0200 )edit

@ejjoman Ops, sorry, I just opened App Shop, everything is fine here, italian version.

Did you try uninstalling and reinstalling? It could be corrupted, and since there's no cleanup feature in jolla for android apps, the only solution is reinstalling. Oh, my version was installed from Amazon App Store.

magullo ( 2014-12-19 16:41:07 +0200 )edit

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answered 2015-01-22 09:19:33 +0200

VDVsx gravatar image

@ejjoman - Now we can reproduce it as well, unfortunately the problem is a bug in Android HW 2D acceleration on Qualcomm platform, only app developer can fix it, for example Feedly app was having the same issue, but in later versions they have fixed it, there are similar reports around for other apps, for example: https://forums.adobe.com/message/6243025 http://www.reddit.com/r/reddit_news/comments/2lbzxv/bug_app_crashes_when_clicking_between_images_and/

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Thanks, I marked your answer as correct, since you / Jolla cannot do anything about it, unfortunately. Let's see what Amazon can say/do on this matter.

ejjoman ( 2015-01-22 17:47:51 +0200 )edit

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Asked: 2014-12-19 14:59:44 +0200

Seen: 2,276 times

Last updated: Jan 22 '15