My jolla isn't booting after 1.1.1.27 [answered]

answered 2014-12-23 11:48:57 +0200

jsiren
10392 ●35 ●48 ●53

I had this happen as well. The update seemed to go all the way through, but afterward the device showed only a black screen after the Jolla logo. There was some life, however, as the LED was constant white and could be turned off and on with short presses of the power key or off with a double tap on the screen.

I was able to shut down the phone. The LED turned red for a while and then switched off. After a moment the screen reverted to the charger screen; however, it did not seem to respond to connecting or disconnecting the USB cable. I then entered recovery mode as follows: 0) shut down phone, 1) remove USB cable and battery for 10+ seconds, 2) reattach battery and USB cable, 3) press Power and Volume Down keys together until the Jolla logo was displayed together with a solid white light. I had installed the HoRNDIS driver on OS X Mavericks from http://joshuawise.com/horndis to enable USB tethering. The phone appeared as a network device named "Recovery" with the address 10.42.66.66.

I then opened a terminal window and was greeted with the Jolla recovery menu.

$ telnet 10.42.66.66
Trying 10.42.66.66...
Connected to 10.42.66.66.
Escape character is '^]'.


-----------------------------
     Jolla Recovery v0.2.7      
-----------------------------
Welcome to the recovery tool!
The available options are:
1) Reset device to factory state
2) Reboot device
3) Bootloader unlock [Current state: locked]
4) Shell
5) Try btrfs recovery if your device is in bootloop
6) Exit
Type the number of the desired action and press [Enter]:

I tried the following options:

• Reboot device (#2). The device rebooted, but the problem wasn't solved.
• Try btrfs recovery (#5). This didn't make any difference, which makes sense, since the phone wasn't in a boot loop.
• Shell (#4). What I wanted was to download the /home/nemo directory, along with the most recent backup, as the next thing I was going to try was a factory reset. Turns out netcat (nc) was available, so this should be easy enough.

On the laptop, I started nc listening to an arbitrary port and had it dump everything to a file:

nc -l 9999 > jb.tar

On Jolla, I made a tar archive of the directory into standard output and redirected it to nc, connecting to the laptop's previously chosen port (the laptop's address was 10.42.66.67):

cd /home/nemo
tar cvf - . | nc 10.42.66.67

On the laptop, I verified the intergrity of the archive by listing its content:

tar tf jb.tar

This isn't foolproof, it doesn't detect corrupted files, but it does act as a check that the archive has actually been made.

After this had finished, I exited the shell with Ctrl-D (the exitcommand works just as well) and was shown the recovery menu again. I now selected option #1, Reset device to factory state. This restored the Sailfish version to 1.0.0.5 and deleted all data and settings. I made the minimal settings outlined in https://jolla.zendesk.com/hc/en-us/articles/201890427 and upgraded the OS first to 1.0.2.5 and then 1.1.1.27. After the last upgrade, I enabled developer mode, SSH connection, and the USB tether (this required a reboot), and uploaded the .vault directory from the previously made archive. The phone appeared now as a device called Sailfish, with the address 192.168.2.15 (which is visible in the system settings). The command I gave on the laptop looked like this:

cat jb.tar | ssh nemo@192.168.2.15 tar xvf ./.vault

In other words, the archive is sent over, and part of it is extracted.

I then went to the Backup menu, where all of my previous backups had become visible. I restored the latest one.

There were a few glitches:

• No apps were installed, nor were they visible in My Apps in the Jolla store.
• Linked contacts had to be relinked, as all links were broken. A couple of contacts still remain nameless, they only have numeric FB id's and unlisted telephone numbers. I am unable to link them to any others, as a reverse lookup on the telephone numbers produces no results.
• Upon restoring the backup, voicecall-ui started eating hideous amounts of memory, causing the device to consume all of its swap. The LED started flashing rapidly and went through all sorts of colours. However, I still had an active ssh connection, so I didn't touch the power button. The situation resolved itself in a few minutes as the memory hog was killed. Cookies and passwords seem to have been forgotten in the browser, i.e. not restored.

answered 2014-12-24 03:06:20 +0200

dingo
171 ●5 ●7 ●9

I'm back. Yesterday, I spent the night reading how to fix the problem and especially how to recover my data. But I did not want to get into the adventure before contacting JollaCare because my phone still under warranty. So this morning the sailors told me the procedure for the recovery. I did it step by step and all is OK. anyway it is very well mentioned on jolla website. The only problem I had is that my contacts were recovered but divided and repeated and especially without photos. sometimes I find the same contact repeated 4 times. The same contact can be repeated 4 times as a nickname (first and last name gaps are empty). I have to rewrite all that and link the mails and phone numbers.

1____________________ TO SAVE YOUR DATA READ THIS

https://jolla.zendesk.com/hc/en-us/articles/202208763#2 2____________________________________________________ recovery mode https://jolla.zendesk.com/hc/en-us/articles/202514138 https://jolla.zendesk.com/hc/en-us/articles/201997993 3___________________________________________________ Once you've saved your data, please try writing this command into Shell:

btrfs check --repair /dev/mmcblk0p28

Now try starting your device.

If your device doesn't start up, continue with the Device Reset instructions below:

If your device still doesn't start up normally, please follow these exact instructions in the Recovery Mode: https://jolla.zendesk.com/hc/en-us/articles/202208763#31 These instructions will wipe your device clear of all data, so please re-visit step number 2 to attempt to save your data.