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Ingress account got blocked! Do you have similar experiences?

asked 2015-03-18 08:15:13 +0200

Yeti gravatar image

Since Monday evening ingress works very strange on my Jolla. I’m only able to do glyph hacking and I always get a “no items acquired” message. I’m also not able to deploy a resonator, recharge them or fire XMP-Busters. The animation on the screen plays but after thers no resonator deployed. I googled these behavior and found out, that my account is blocked or under suspicion by Google. So before I write Google, I would like to know if someone also got this problem with Ingress and a Jolla. Since I didn’t cheat the problem may be that Jolla isn’t an android phone. Thanks in advance

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Yes, friend of mine used Jolla to play Ingress. He switched to android device for Ingress when his device got blocked. The situation has been like this for a year at least.

I don't play personally, so I cannot tell if it was permanent or not.

Manatus ( 2015-03-18 08:45:55 +0200 )edit
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happened to me also. Their ToS says that you're not allowed to play on a device not provided by Google. iPhone obviously works since the app is available on their app store. Some people who have played on BlackBerry devices have also been banned for the same reason.

Knowing Google, they probably gather some information from their users so playing on a jolla device may not provide that information. You just have to deal with it and either stop playimg or buy an Android device to play it with a mew account.

Toxip ( 2015-03-18 11:09:47 +0200 )edit

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answered 2015-03-18 15:04:35 +0200

v2px gravatar image

updated 2015-03-18 15:07:47 +0200

Yes, I have that problem too. It's actually the third time I'm on lockdown now. The first time it lasted three weeks and I was able to play for two days after that. The second time lasted only a week but I was able to play for only half a day after that. And now I'm soft-banned again since two days. But if you have a look at the #observers hash tag on Google Plus you will notice, that many Android and iOS users are affected, too: https://plus.google.com/explore/observers

Also, a friend of mine got banned yesterday and he only ever used stock Android, no scanner mods or things like that.

Edit: Please report your issue to the support because Niantic has still not made any statement regarding this issue, despite the fact that it exists for many months now.

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Thank for your answer. I will report the issue to Niantic today and hopefully my account will be fine soon. :-)

Yeti ( 2015-03-18 16:05:46 +0200 )edit
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Asked: 2015-03-18 08:15:13 +0200

Seen: 4,676 times

Last updated: Mar 18 '15