asked 2015-07-13 20:54:13 +0200
Since a week I cannot update apps with the jolla stora anymore. I get 'Problem with Store - Can't update CuteSpot' for example.
This worked fine until something went wrong a week ago, and this is not related to the upgrade. I upgraded several apps successfully with 1.1.6.27.
I searched but couldn't find a post that matches this. A recovery is not an option.
Any help is welcome Ralf
answered 2015-07-28 21:37:33 +0200
We had some data replication issues between Europe and Asia which caused problems for some of the devices/users. Could you check if the issue is now cleared and everything is working again?
I can install new apps (android or sailfish), but cannot update any existing apps nor re-install the app if an update for it exists in Jolla store. More info here - https://together.jolla.com/question/98778/11627-problem-with-store-cant-update/?answer=102910#post-id-102910 ...
sifartech ( 2015-07-28 23:23:30 +0200 )editanswered 2015-07-20 17:51:31 +0200
I tried all checks as simo listed except the btrfs memory check. Here I am lost... Is this a menu option I can execute? Or do I have to enable developer mode, login into the device, and have to execute a command?
I also tried to create a backup just in case I have to reset the device. The backup just crashes as well.
My fear is that the coming update will fail as well
If you are looking for the btrfs issues this thread is the right one to link for: https://together.jolla.com/question/30822/root-and-home-disks-full-and-causing-various-problems/ .
Yes you do need to have developer mode activated to manually check the free btrfs space via terminal. But if you are unable to activate developer mode because of the missing space on your filesystem or if you just not familar with the terminal you should just clean up your Jolla's internal memory (you shouldn't have more than ~8 Gb stored on the internal memory) and connect your Jolla to the wall charger tonight (Tuesday morning) because your Jolla will clean up your btrfs filesystem automatically on each Tuesday at 3:00AM if you connected it to the charger and are at least on version 1.1.4.28.
Alex ( 2015-07-20 20:03:36 +0200 )edit@ralfB@Alex Jolla will try to balance the file system, if charger is connected on Mon-Tue night, but it doesn't necessarily go through. Sometimes the manual way (link above) is the way to go.
One more thing is to make sure that the system upgrade to 1.1.6 was complete, see an answer here: https://together.jolla.com/question/97458/update-to-116-fails-update-app-does-not-launch/
simo ( 2015-07-20 20:54:34 +0200 )editUnfortunately, the balancing timer didn't fire last night. And, I can't enable developer mode. Bad.
There should be enough space on the internal memory, I deleted files with the file browser yesterday. I had 4 GB free space before deleting; now are 6 GB free memory available. I hope the comming update will fix this situation
ralfB ( 2015-07-21 21:45:00 +0200 )editanswered 2015-07-27 16:00:17 +0200
Following on from https://together.jolla.com/question/102389/11724-cant-install-updates-or-new-apps-from-jolla-store/ This question has a higher vote so I''ll draw attention to this question as both seam to me to be the same issue.
A day or so before early release 1.1.7.24 I tried to update a package from the store. This failed, and I didn't notice straight away, as I went to sleep leaving it to update. Anyway early release is released, I upgraded successfully after freeing some space for the BTRFS balance to run. No errors reported and device appears to be updated correctly. Update app from store. Once again error problem with store.
Error on trying either to Install or Upgrade an APP from the store. Things I have Noted so far
It appears to me that some how my account on the store is not getting the lates rpms available, that somehow when the custom repo that is created for my account is not linking the rpms.
Anyway I hope this can help narrow down the issue, As I can no longer add apps from Jolla's store or update apps.
I was suffering from exactly the same problem (I created the question you linked to) - but I just tried installing 1.1.7.25 again (this was also failing in a similar way when I tried earlier) and it worked - along with app updates and new installations. If it was a server issue, maybe you'll have some success if you try again now?
mattaustin ( 2015-07-28 16:19:48 +0200 )edit@mattaustin I have successfully update to 1.1.7.25 and like you all is good. As reported in both of these questions it appears the Asian repo mirror wasn't syncing. obviously it stopped those that get their repo feed from Asia.
Once again I'm happily enjoying my Jolla.
GD ( 2015-07-29 03:18:15 +0200 )editanswered 2015-07-28 23:26:24 +0200
Update: Issue is fixed for me - as clarified it was a server side issue.
I am on 1.1.6.27 and I am suddenly facing this same issue - can't update existing apps nor install new ones.
Is this a server side issue? Please advise.
More info:
I did btrfs balancing, after deleting a lot of video and photos, as my phone memory had crossed 7+ GB.
The issue still persists - I can't update any installed apps nor re-install them if the app has an update in the Jolla store.
answered 2015-07-21 05:19:08 +0200
After trying all the suggested checks, still did not find a fix.
As a work around that worked for me,
From the CLI:
pkcon search name 'package'
This will return the full package name and version.
pkcon download 'directory' 'package-name'
This will offer you a number of different releases of the package to download. Choose the second latest release.
pkcon install-local 'package-name+version'.rpm
You will have a working package and the store will offer you an update but it will fail if you try to update it.
Asked: 2015-07-13 20:54:13 +0200
Seen: 2,058 times
Last updated: Jul 28 '15
Basic checks: (1) internet connection (2) active Jolla account, update credentials (3) enough of free space, both in storage and in the btrfs memory allocation space (4) reboot and try again
simo ( 2015-07-13 21:00:39 +0200 )editI'm in the same boat. Couldn't install Books or update Sailbox from Harbour. Can install MeeCalc and other apps. Did install Cepi's awesome FlowPlayer around the same time trouble started. Have tried all Simo's suggestions but btrfs, no fix. Maybe next update will sort it out.
rmitchell006 ( 2015-07-19 02:59:58 +0200 )editSame thing is happening here. Unfortunately it's stopping me from installing the tohkbd ambience. Also happens with maze. Other apps install/upgrade fine.
bellis ( 2015-07-20 06:55:45 +0200 )editRan btrfs as suggested by Alex below, usage at 5, 10, 15 up to 100 then full balance. Result was 7.2Gb used of 13ish but still unable to install Books after reboot. Rem Jolla account, change p/w, and reinstall with no luck after reboot. Going to wait for the OS update.
rmitchell006 ( 2015-07-21 08:30:36 +0200 )editI got exactly the same problem.
arie_jolla ( 2015-07-21 15:12:28 +0200 )edit