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Update problems? [answered]

asked 2016-09-07 20:49:48 +0200

Oiram gravatar image

updated 2016-09-07 22:51:13 +0200

misc11 gravatar image

Hi! I'm trying to update my Jolla C (from to How long it takes to update Sailfish os? My Jolla is stuck on "Wait while data is being saved" from 2 hours! (I activated the backup), I can use the phone but I can't use settings application.

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The question has been closed for the following reason "the question is answered, an answer was accepted" by William
close date 2016-09-08 15:08:52.021999

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answered 2016-09-07 22:02:31 +0200

William gravatar image

updated 2016-09-07 22:03:16 +0200

Hi Oiram, welcome to TJC!

It seems to me that your phone could not complete the backup. Please see the "known issues" at the end of the release notes.

"Currently the backup and restore operations are limited to the size of the /tmp partition, which is typically around 1GB when empty. If this condition is not met, the backup operation creates an erroneous backup, or the restore operation fails to restore the backup correctly. [...] If you have very large files that cannot be well compressed (e.g. videos) or a sizeable collection of large files (e.g. photos) that will cause the /tmp limit to be exceeded, move these to the memory card or some other off-device location before starting the backup/restore."

I would create a backup separately first, and then try again with the update.

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Thank you very much, now I have resolved as you suggested!

Oiram ( 2016-09-08 11:35:53 +0200 )edit

Great to hear that it worked!

William ( 2016-09-08 15:08:24 +0200 )edit

answered 2016-09-07 22:42:23 +0200

mvdm gravatar image

same for me with jolla c backup just hang so i restart device made a backup and the did the update and it works ...

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Asked: 2016-09-07 20:49:48 +0200

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Last updated: Sep 07 '16