asked 2017-04-11 16:32:31 +0300
Just updated my phone which has no openrepos or other modifications and after the update was finished I was presented with a white screen. I can tell that the phone is on as double-clicking on the power button makes the phone vibrate as confirmation that screen has been locked (I think). Screen stays the same dull white all the time though.
Have never had any other update fail, what options do I have now?
answered 2017-04-11 17:39:42 +0300
Jolla C, same here. "Upgrade Error, Please reboot" and white screen after reboot. Fortunately, I configured SSH (in Dev mode) before updating and after the reboot the phone was fully functional (except for the GUI). I connected via SSH from my Linux laptop and manually updated once again:
https://together.jolla.com/question/133600/how-to-update-sailfish-the-unofficial-way/
devel-su
ssu release 2.1.0.11
version --dup
...and everything was fixed!
If SSH was not configured before the update, and nothing else helped, well... "Reset phone to factory settings" is the last resort: https://together.jolla.com/question/22079/howto-all-computer-users-recover-or-reset-a-device-that-is-stuck-in-boot-loop/
Yes. Nothing helps. And by the way, it's not so easy to restart the phone in the "white screen" mode. Even after "shut down" - the screen lights up bright. After connecting to the charge, the phone restarts in "charging mode" and can be rebooted (or You can pull out the battery).
P.S.My english sucks ))))
himouto hikikomori ( 2017-04-11 18:04:22 +0300 )editFailed update log: /var/log/systemupdate.log
Apr 11 13:05:57 Sailfish packagekitd[11412]: Install progress update: 607 of 700
Apr 11 13:05:57 Sailfish store-client[11516]: [D] Package::DistUpgradeTransactionPkgKit::slotTransactionError:158 - void Package::DistUpgradeTransact
ionPkgKit::slotTransactionError(PackageKit::Transaction::Error, const QString&) 4 "Installation aborted by user
"
Apr 11 13:05:57 Sailfish store-client[11516]: [D] Package::DistUpgradeTransactionPkgKit::slotTransactionFinished:119 - void Package::DistUpgradeTrans
actionPkgKit::slotTransactionFinished(PackageKit::Transaction::Exit, uint) 2 579456
Apr 11 13:05:57 Sailfish store-client[11516]: [D] PackageHandler::slotUpgradeFailure:777 - void PackageHandler::slotUpgradeFailure(const QString&) "I
nstallation aborted by user
"
Apr 11 13:05:57 Sailfish store-client[11516]: [D] expression for onOsUpdateResult:56 - System upgrade failed!
Apr 11 13:05:57 Sailfish store-client[11516]: [D] Package::RepositoryTransactionPkgKit::slotWrappedTransactionFailure:306 - Wrapped transaction faile
d: "Installation aborted by user
"
P.S. Censored version )))
himouto hikikomori ( 2017-04-11 20:09:22 +0300 )editAsked: 2017-04-11 16:32:31 +0300
Seen: 719 times
Last updated: Apr 11 '17
I got the phone working again by chrooting into the regular fs from the recovery mode and getting the upgrade going again by doing "version --dup" (as himouto hikiomori did from SSH).
My phone was not connecting to WiFi anyway so even if I have had the remote access configured it would not have helped me much I think.
Here are some notes from what I did (click the pastebin link below), don't have time to clean it up right now. Be very careful and don't follow what I did, just use it for ideas. I may have screwed things up and I'm pretty sure I will need to reset my device soon, but that I will do when I have more time.
https://pastebin.com/ZyVfyz9h
sunkan ( 2017-04-12 00:45:02 +0300 )edit"Phone did not think it was updated so did the update again, was real quick but after reboot it was still showing 2.0.5.6"
In "white screen of death" mode I had a similar problem, so since I had nothing to lose I tried to roll back the update:
WARNING! VERY DANGEROUS AND LAME! I DO NOT RECOMMEND DOING THIS!
This was kinda broken so I updated again:
Since then everything seems to be ok for me. But I'm not sure that this will help someone else.
himouto hikikomori ( 2017-04-12 07:35:09 +0300 )edit