How to troubleshoot failing Exchange sending? [answered]

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How to troubleshoot failing Exchange sending? [answered]

asked 2014-01-17 09:31:42 +0200

AnaT
1840 ●32 ●39 ●41

I just noticed I have a lot of unsent emails in my local (=in the device) Outbox of my Exchange account. How can I find out why they have failed?

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The question has been closed for the following reason "the question is answered, an answer was accepted" by AnaT
close date 2014-01-28 20:12:03.604382

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This is related also: https://together.jolla.com/question/16125/bug-failing-sending-of-exchange-mails-doesnt-create-an-error-message/

AnaT ( 2014-01-17 09:33:34 +0200 )edit

Can you sync new emails ? Can be the password that changed or requires to be changed due to server policies.

We are working in improvement for the error messages.

VDVsx ( 2014-01-21 10:03:48 +0200 )edit

Yes, all folders but Outbox are synced wonderfully. On my Android device also sending works perfectly and the password hasn't changed for a long time.

AnaT ( 2014-01-21 13:44:55 +0200 )edit

Are the messages in the outbox with big attachments ? You can try to update from the app cover or combined inbox to see if they start sending again.

What if you write a new email, does it send ?

VDVsx ( 2014-01-21 17:16:35 +0200 )edit

Alright! I deleted all the mails from the outbox and I got one test mail sent. It could have been due to two rather long video clips I had in the Outbox but just removing those mails and updating the mailbox wasn't enough to get the mails left in the outbox to fly out. Is there a log file for the Exchange client?

AnaT ( 2014-01-21 18:40:28 +0200 )edit

This is related also: https://together.jolla.com/question/16125/bug-failing-sending-of-exchange-mails-doesnt-create-an-error-message/
AnaT ( 2014-01-17 09:33:34 +0200 )edit
Can you sync new emails ? Can be the password that changed or requires to be changed due to server policies.
We are working in improvement for the error messages.
VDVsx ( 2014-01-21 10:03:48 +0200 )edit
Yes, all folders but Outbox are synced wonderfully. On my Android device also sending works perfectly and the password hasn't changed for a long time.
AnaT ( 2014-01-21 13:44:55 +0200 )edit
Are the messages in the outbox with big attachments ? You can try to update from the app cover or combined inbox to see if they start sending again.
What if you write a new email, does it send ?
VDVsx ( 2014-01-21 17:16:35 +0200 )edit
Alright! I deleted all the mails from the outbox and I got one test mail sent. It could have been due to two rather long video clips I had in the Outbox but just removing those mails and updating the mailbox wasn't enough to get the mails left in the outbox to fly out. Is there a log file for the Exchange client?
AnaT ( 2014-01-21 18:40:28 +0200 )edit

Answer 1

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answered 2014-01-22 08:41:03 +0200

VDVsx

3840 ●25 ●84 ●62

https://twitter.com/VDVsx

This is a known problem, we need better error reporting in this case, in case you want to look at EAS logs, enable logging, in:

.config/Nokia/activesync.conf

Enable file log and add a path for the log, like for example:

[FileLog]
Enabled=1
Path=/home/nemo/Documents/as.log

Reboot the device or restart the as-daemon process.

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@AnaT - Something still needed here or can be closed ? Since there's https://together.jolla.com/question/16125/bug-failing-sending-of-exchange-mails-doesnt-create-an-error-message/ for better error reporting.

VDVsx ( 2014-01-28 10:39:08 +0200 )edit

Oh, sorry I forgot it! I'll close it right now.

AnaT ( 2014-01-28 20:11:05 +0200 )edit

How to troubleshoot failing Exchange sending? [answered]

The question has been closed for the following reason "the question is answered, an answer was accepted" by AnaT
close date 2014-01-28 20:12:03.604382

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How to troubleshoot failing Exchange sending? [answered]

The question has been closed for the following reason "the question is answered, an answer was accepted" by AnaT close date 2014-01-28 20:12:03.604382

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The question has been closed for the following reason "the question is answered, an answer was accepted" by AnaT
close date 2014-01-28 20:12:03.604382