[Xperia/SailfishX] New SIM card not working in Xperia

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[Xperia/SailfishX] New SIM card not working in Xperia

asked 2017-10-20 08:09:41 +0300

krrrcks
71 ●2 ●4 ●8

updated 2017-10-20 08:11:09 +0300

I ordered a new sim card (from Simplytel which is a reseller and uses Telefonica as far as I know). The new card works perfect in my Jolla 1 but is not recognized in the new Xperia. I am not asked for the pin and it always says that no network is available. I tried a different sim card (from FONIC, a Telefonica reseller as well) and that worked worked with the Xperia.

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I got a new SIM card from Simplytel but the problem is still the same: Not even recognized on Xperia, still works on Jolla1 (but no mobile data connection available).

krrrcks ( 2017-10-26 22:05:33 +0300 )edit

1

I got the mobile data working on Jolla 1 with the help of the Ofono Log tool.

I now tried several SIM cards and only my FONIC prepaid sim card is working in the Xperia, neither Simplytel (O2) nor Congstar (Telekom) get recognized by the Xperia.

Here is some extract from the ofono log (after systemctl restart ofono.service):

Nov 10 12:44:52 Sailfish systemd[1]: Started Telephony service.
Nov 10 12:44:52 Sailfish ofonod[6296]: oFono version 1.19
Nov 10 12:44:52 Sailfish ofonod[6296]: Excluding udev hardware detection
Nov 10 12:44:52 Sailfish ofonod[6296]: Excluding udev hardware detection
Nov 10 12:44:52 Sailfish ofonod[6296]: Excluding Novatel modem driver
Nov 10 12:44:52 Sailfish ofonod[6296]: Excluding Sierra modem driver
Nov 10 12:44:52 Sailfish ofonod[6296]: Excluding ZTE modem driver
Nov 10 12:44:52 Sailfish ofonod[6296]: Excluding Icera modem driver
Nov 10 12:44:52 Sailfish ofonod[6296]: Excluding Huawei modem driver
Nov 10 12:44:52 Sailfish ofonod[6296]: Excluding Calypso modem driver
Nov 10 12:44:52 Sailfish ofonod[6296]: Excluding MBM modem driver
Nov 10 12:44:52 Sailfish ofonod[6296]: Excluding Telit modem driver
Nov 10 12:44:52 Sailfish ofonod[6296]: Excluding HSO modem driver
Nov 10 12:44:52 Sailfish ofonod[6296]: Excluding Infineon modem driver
Nov 10 12:44:52 Sailfish ofonod[6296]: Excluding STE modem driver
Nov 10 12:44:52 Sailfish ofonod[6296]: Excluding Dialup modem driver
Nov 10 12:44:52 Sailfish ofonod[6296]: Excluding SpeedUp modem driver
Nov 10 12:44:52 Sailfish ofonod[6296]: Excluding Phone Simulator driver
Nov 10 12:44:52 Sailfish ofonod[6296]: Excluding CDMA AT modem driver
Nov 10 12:44:52 Sailfish ofonod[6296]: Excluding External Hands-Free Profile Plugin
Nov 10 12:44:52 Sailfish ofonod[6296]: Excluding Dial-up Networking Profile Plugins
Nov 10 12:44:52 Sailfish ofonod[6296]: Excluding CDMA provisioning Plugin
Nov 10 12:44:52 Sailfish ofonod[6296]: SIM card OK
Nov 10 12:44:58 Sailfish ofonod[6296]: RIL1> [00001c63] GENERIC_FAILURE
Nov 10 12:44:58 Sailfish ofonod[6296]: RIL1> 0000: 00 00 00 00 63 1c 00 00  02 00 00 00                ....c... ....
Nov 10 12:44:58 Sailfish ofonod[6296]: RIL1< [00001c64] SET_UICC_SUBSCRIPTION
Nov 10 12:44:58 Sailfish ofonod[6296]: RIL1< 0000: 7a 00 00 00 64 1c 00 00  00 00 00 00 00 00 00 00    z...d... ........
Nov 10 12:44:58 Sailfish ofonod[6296]: RIL1  0010: 00 00 00 00 01 00 00 00                             ........
Nov 10 12:44:58 Sailfish ofonod[6296]: RIL1> [00001c64] GENERIC_FAILURE
Nov 10 12:44:58 Sailfish ofonod[6296]: RIL1> 0000: 00 00 00 00 64 1c 00 00  02 00 00 00                ....d... ....

And then it keeps repeating the GENERIC_FAILURE message.

Ah, and during boot I saw a

Nov 10 12:55:22 Sailfish ofonod[1503]: [grilio] ERROR! Can't connect to RILD: No such file or directory

krrrcks ( 2017-11-10 10:37:43 +0300 )edit

I got a new SIM card from Simplytel but the problem is still the same: Not even recognized on Xperia, still works on Jolla1 (but no mobile data connection available).
krrrcks ( 2017-10-26 22:05:33 +0300 )edit

Answer 1

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answered 2017-12-03 18:04:09 +0300

krrrcks
71 ●2 ●4 ●8

Well, the "solution" has been the following: Flash Android back on the phone, insert the "not working" sim card which works perfectly on Android. Then reflashing SailfishOS where the SIM card is working now.

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Well, I hope you tried a simple factory reset of SFOS before you did all that reflashing, because that might have done the job as well. At least I don't see why flashing back to android should be relevant here, but rather the clean SFOS install.

In this support document Jolla say that once in a while there are issues when replacing one sim with another: https://jolla.zendesk.com/hc/en-us/articles/115011240387-Fixing-the-settings-of-mobile-data. Which sim card did you use in your Xperia X before that Simplytel card didn't work?

Loenneberga ( 2017-12-03 21:54:39 +0300 )edit

No, I didn't try the factory reset. I was adviced to test the reflashing Android->SailfishOS. It was a SIM card from FONIC that worked perfectly. All other cards didn't work (neither did Simplytel nor Congstar).

krrrcks ( 2017-12-04 10:17:14 +0300 )edit

1

@krrrcks I have similar problem (mobile data doesn't work on Sailfish X while everything is fine on JP1) and factory reset didn't help. I'm wiling to try re-flashing it again but how do I get android back into Xperia? Did you follow some manual? Also wouldn't simple Sailfish re-flashing (without going back to android) do the job as well?

sepuka ( 2017-12-04 18:12:33 +0300 )edit

1

Using "Emma" on Windows is probably easiest way of returning to Android if you want to confirm SIM card working prior to re-flashing SailfishX.

aspergerguy ( 2017-12-05 21:50:25 +0300 )edit

Thanks for your advice, I successfully fixed my problem by re-flashing to android and back to Sailfish with my SIM card in the device.

sepuka ( 2017-12-08 09:49:29 +0300 )edit

[Xperia/SailfishX] New SIM card not working in Xperia

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