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Headphones work but speaker doesn't (willing to buy a "new" Jolla phone if anyone has to one to sell) [answered]

asked 2018-05-06 10:21:30 +0300

KaisaQ gravatar image

My trusted old Jolla phone lost its sounds today. The headphones work but the speaker does not. I tried removing the battery, and I also installed the factory settings back but nothing helps.

If anyone has an idea on how to fix this, I would be happy to hear. Also, if anyone happen to have an unused properly working Jolla phone lying around, and willing to sell, I'd be happy to buy.

BR, Kaisa

P.s. Is the Sailfish X already available for the Xperia XA2?

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The question has been closed for the following reason "the question is answered, an answer was accepted" by molan
close date 2018-05-10 08:34:25.256651


ahoy! i have couple of white cover jollas. Both used. But working fine, no issues i can recall (didn't use it for a year at least).

virgi26 ( 2018-05-06 12:32:03 +0300 )edit

Ahoy, and thank you! Unfortunately I should've added "inside EU area". Dealing with the customs is drag when buying from outside EU. :( Do correct me if you are indeed inside EU (I was just checking your home country from your profile).

KaisaQ ( 2018-05-06 13:26:18 +0300 )edit

@KaisaQ i'm in Netherlands actually =)

virgi26 ( 2018-05-06 16:26:14 +0300 )edit

Yess! Name your price (incl. shipping), please. :)

KaisaQ ( 2018-05-06 19:47:12 +0300 )edit

i'm not sure about the price=) u can actually name your price. And i need to find out about the shipping. You're on telegram? Or email also fine.

virgi26 ( 2018-05-07 00:57:26 +0300 )edit

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answered 2018-05-06 11:00:45 +0300

nthn gravatar image

updated 2018-05-06 11:04:01 +0300

Maybe it's only a case of bad contacts. Open up the back side of the phone, play some music and press around on the bottom left/right, where the speaker is located. With a bit of luck, it'll start working again. I had the same problem and managed to somehow permanently fix it by just pressing the speaker. I had to do it a couple of times, but it's worked flawlessly for the 2,5 years since.

Edit: here's a way to fix it by installing a new speaker, if pressing doesn't help.

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You are precious! And boy do I feel silly for not finding that linked question when I searched the forum.

I got the sound back but it feels like the contact is very flimsy and the sound can go away anytime. So my offer to buy a well-working Jolla phone stands.

Thank you for your help!

BR, Kaisa

KaisaQ ( 2018-05-06 11:21:54 +0300 )edit

I have Jolla 1 with a broken screen. Everything else works fine.

salarelv ( 2018-05-06 15:37:37 +0300 )edit

If pressing around does not help or only helps temporarily, you may try to open up the device and clean the contacts of the speaker, with pure alcohol or a cleaner for electronic contacts. You can also try to bend the contact legs slightly (careful!) upwards to increase the pressure against the contact plates at the counterpart. This is what helped in my case.

I do have a spare speaker that i saved from a broken Jolla, but i don't know its current working condition. I can send it to you from Switzerland if you're interested.

flow ( 2018-05-06 16:55:59 +0300 )edit

@salarelv Cheers, but a broken screen is not my cup of a tea. Thank you anyway! @flow What a great bunch of people in this community. Thank you for the advice, I will try the cleaning and adjusting the contact legs if everything else fails. But to replace a speaker - I think my tech skills halt there. :)

KaisaQ ( 2018-05-06 19:50:03 +0300 )edit

Just to clarify that, if you have come as far as cleaning the contacts of the speaker, replacing it is easy. AFAIK the speaker is only held there by some small strip of glue tape, you can just lever it out with a small flat screwdriver. You can follow this teardown manual up to step 5, then you'll have access to the speaker in the lower right corner.

flow ( 2018-05-06 22:31:49 +0300 )edit

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Asked: 2018-05-06 10:21:30 +0300

Seen: 367 times

Last updated: May 06 '18