Unable to add fingerprint

Tracked by Jolla

asked 2018-11-02 13:49:30 +0200

Mohjive gravatar image

Since update to SfOS3 I cannot add a new fingerprint on my Xperia X. When I try to add a new fingerprint and the device instructs me to "Place and lift your finger on the sensor repeatedly" I get a small circle in the middle indicating one read, but then nothing more happens no matter how many times I place my finger on the reader.

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hi @Mohjive, how many fingerprints were stored in your device before you tried to add this new one?

jiit ( 2018-11-02 14:03:20 +0200 )edit

@jiit: I had one fingerprint added before update, which I removed before trying to add a new one. That fingerprint didn't work anyway. So to be precise, I had no fingerprints stored when trying to add one.

PS. I saw your deleted comment about light ambience and can say that the indication of reads may be broken on light ambiences. I used Glacial and couldn't see any change in indication of reads at all. But when I changed to a normal ambiance I saw one read as in question above.

Mohjive ( 2018-11-02 16:23:39 +0200 )edit

Thanks @Mohjive, yes first I thought that it was the light ambience fingerprint issue that we know about, but it seems it is different. I will dig more about the issue. Thanks for the report.

jiit ( 2018-11-05 09:31:14 +0200 )edit