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[Xperia XA2] Android support missing after update to 3.0.1.14 and buying licence [answered]

asked 2019-01-31 20:43:26 +0200

jollajo gravatar image

updated 2019-01-31 22:24:26 +0200

Giacomo Di Giacomo gravatar image

After I've bought a Sailfish X beta license, upgraded to 3.0.1.14 and several reboots, I cannot find Android support nor Exchange in the Jolla store. I've tried pkcon refresh; pkcon -v update and also cleared the app registry in SF utilities.

Aptoide and HereMaps appear in Jolla store, can be installed but not started (of course not).

  • Does it matter that I bought the license _before_ I upgraded?
  • Does it matter that my phone wasn't switched off when I bought the license?

Any other hints to get it fixed?

(My user name for the Jolla account on the phone is 'jol')

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The question has been closed for the following reason "the question is answered, an answer was accepted" by jollajo
close date 2019-01-31 21:40:15.543186

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I have a similar issue. I got two Sailfish X licenses as a refund for the tablet. Now both licenses seem to be bound to Xperia X devices. On license is enabled on my Xperia X but I can't get the second one enabled on my Xperia XA2 Plus.

I submitted a request on Zendesk, lets see what happens...

scharelc ( 2019-01-31 22:00:50 +0200 )edit

Same here! And so we wait

Will-Do ( 2019-01-31 22:29:38 +0200 )edit

Lol, you commented my post while I was commening yours :D

(in the other thread)

scharelc ( 2019-01-31 22:31:32 +0200 )edit

Lol, I see now. Gmta I guess ;P

Will-Do ( 2019-01-31 22:33:15 +0200 )edit

It's been fixed by Jolla <3. I bought the wrong licence. Back in november I bought the 'normal' Sailfish X licence (because the Xa2 licences weren't available yet). Jolla changed into a Xa2 license and now I have the full Sailfish

Will-Do ( 2019-02-02 01:19:14 +0200 )edit

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answered 2019-01-31 21:20:13 +0200

Keto gravatar image

It looks like you have Xperia XA2 Plus, but bought license for Xperia XA2.

I corrected that now, but others with this kind of cases should contact customer care.

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Oops, thanks. It works now. Obviously I was too excited to select the right option.

jollajo ( 2019-01-31 21:39:37 +0200 )edit

All sorted, OTA problem with Jolla, now fixed

rogger888 ( 2019-01-31 23:36:31 +0200 )edit

This what I call customer service!

Direc ( 2019-02-01 08:55:42 +0200 )edit

I also was too excited and bought wrong version. Zendesk already contacted. Thanks.

magullo ( 2019-02-04 17:43:56 +0200 )edit

Sorry to bother, but how long usally takes to zendesk to answer? I'm sooo excited about my new XA2 Plus, but still cannot use it :(

magullo ( 2019-02-05 10:37:08 +0200 )edit

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Asked: 2019-01-31 20:43:26 +0200

Seen: 448 times

Last updated: Jan 31