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WhatsApp fails to download media or make local backups

asked 2019-04-04 15:10:30 +0300

enwine gravatar image

updated 2019-04-04 15:30:58 +0300

bertjefred gravatar image

I recently changed from Jolla 1 to XA2, and first had problems with restoring the whatsapp backup (because I couldn't write to android_storage). I found a work-around ( and and got the app working. But I cannot download any media in the app, nor can I make a local backup. I tried messing around with permissions and changed the user and group to media_rw (like Alex suggested in but this did not resolve the issue.

Anyone know how to fix this? I'm running Sailfish X (obviously with Android support beta).

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I have the same issue running X on a Xperia X compact. But also had the issue before the update. I tried different whatsapp versions and a factory reset of the device. The issue was shortly resolved after the factory reset but occurred very soon after again. It is the main reason that I am not using it a a daily driver now.

bertjefred ( 2019-04-04 15:29:44 +0300 )edit

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answered 2019-04-04 15:37:36 +0300

balta gravatar image

updated 2019-04-04 15:41:08 +0300

I had the same problem after restoring the WhatsApp directory, it is an issue with the permissions in the overlay filesystem:

chown -R media_rw:media_rw /home/.android/data/media/0/WhatsApp

I do not remember anymore if I restarted AlienDalvik or the device after this. Attention: in the android_storage directory the owner and group of the directory will show up as nemo.

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Thanks for the suggestion, but I already tried this and it did not resolve the issue. I have also tried restarting AD as well the device. EDIT: I tried it again, and IT WORKED. I must have messed something up the first time...

enwine ( 2019-04-04 15:51:41 +0300 )edit

I had this problem on XA2 H4113 I Tried setting ownership and group for /home/.android/data/media/0/WhatsApp like described above, uninstalled and re-installed WA tens of times, with and without restarting the device. Fiddling with the android permissions (i.e allowing storage access) during the first launch of WA. Nothing seemed to help - most of the times restored the messages backup successfully but always ended up with unable to load media nor create WA backup.

I thought the problem was caused by the fact that I had copied the WA directory from Jolla 1 to XA2 before installing and launching WA in XA2 for the first time. The directory ownership was incorrectly nemo:nemo at that time. The problem was solved finally by uninstalling removing the directory, re-installing WA one more time and allowing the app create the directory. Then just to make sure it works I one image message sent from my other phone to this newly installed WA on XA2. Once this worked, I once again restored the media files and msgstore backup file. Then I yet one more time uninstalled and re-installed WA and FINALLY was able to restore the backup AND send+receive media AND create WA backup.

Maybe not the simplest exercise to find out how to transfer the WhatsApp chat history from Jolla 1 to XA2 but none of the hints I found helped. I don't know how many times I received the activation code SMS and how many times had to request the WA activation call when too many times had requested the SMS. Must have been many :-) Luckily my number was not banned like somebody had during the last days with the native sailfish client WhatsUp.

I have had XA2 as the daily driver for four weeks now, of which one week with WhatsApp being able to handle media. Lost three weeks of message history when I had to restore the old backup from Jolla during the last reinstall.

Jusla ( 2019-04-06 10:18:34 +0300 )edit

I am trying to import my backup from ios to XA2, I moved the chatstorage.sqlite to the android_storage/download/ . I started WA on XA2 and the backup msg pop-up, trying to restore it. soon I click the restore, I get a [Alert] notification - unable to restore chats etc... I believe it must be a permission issue.. can't find a way to fix this

ShinAkuma ( 2019-05-18 19:12:43 +0300 )edit
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Asked: 2019-04-04 15:10:30 +0300

Seen: 397 times

Last updated: Apr 04