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XA2 & SFOS 3.1.0: Office android programs open wrong [answered]

Tracked by Jolla (In release)

asked 2019-08-01 10:08:11 +0300

peakki gravatar image

updated 2019-08-06 10:45:47 +0300

jovirkku gravatar image

Testing XA2 with newest SFOS, 3.1 early access.

Installed Onenote, Onedrive, Excel, Word. Google account installed, no contacts syncing. Onedrive account installed also. not installed: microG, opengapps patches from openrepos: xperia clock, show path in picture details, tracker path settings, no pulley menu in call view, make alarms default tab for Clock app

Problem: Open Excel, loading, starts and works fine. Close Excel, done. Open Onenote, starts loading but Excel pops up in the last opened view! Onenote seems to be loading in the background, but then vanishes. Reboot, Same thing happens if open Onenote, then try to open Onedrive. Onenote pops up always.

Tips or resolutions?

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The question has been closed for the following reason "the question is answered, an answer was accepted" by jovirkku
close date 2020-04-14 17:15:16.933756



  • try hitting the back arrow button " <| " : Does it switch back from Excel to Onenote ?
  • try "Force Stop" on Excel from the Apps setting : Does Onenote open without popiping up Excel ?
DrYak ( 2019-08-07 01:30:57 +0300 )edit

@DrYak, those tips didn't help

Force stop from: settings-apps-excel-force stop, nothing happens. settings-apps-excel-android settings-force stop, Excel stops. try to open onenote, still excel loads up.

btw. it seems that my XA2 is running out of ram when running Android apps, have to stop and start android support at least once in a day - some android app is leaking memory but haven't found yet.

peakki ( 2019-08-07 10:26:05 +0300 )edit

2 Answers

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answered 2020-04-14 16:28:18 +0300

Cryx gravatar image

Problem solved in Sailfish OS 3.3. Now I can Open Word, Excel, PowerPoint, OffficeLens, and even the new combined Office App alls side by side.

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answered 2019-08-10 08:39:02 +0300

thewelshbrummie gravatar image

updated 2019-08-18 19:56:29 +0300

This is an issue that I reported to Jolla via a Zendesk support ticket not long after I got my XA2 in March. I specifically queried this based on using Word, Excel and PowerPoint (having not installed OneDrive or OneNote).

I sent a video showing the issue on 14th March and had a response on the 15th stating:

"Our testing team was able to reproduce the issue and now we have an internal bug on the case. Hopefully we will be able to fix it in a later release."

Despite updating to the latest versions of both the apps and OS, I'm still getting this problem and can only assume that Jolla are still working on a fix. It's been an issue since at least v3.0.1.14 Sipoonkorpi which is the first Sailfish OS build I used on my XA2.

It seems to be the case that, after installing at least one office app, whichever office app you open first is the one that overrides all of the others - as it stands for me on my XA2, if I open Excel or PowerPoint Word then opens and overrides the other apps. However if you uninstall all of the apps and reinstall I found that the order changes based on which one is opened first. I've retested (18/8) and found that as reported by peakki, rebooting the phone resets the dominant Office app to the app that is opened first after a reboot.

Also, Outlook appears to be unaffected by this issue (neither does it appear to be the cause).

Edit (16/8/19): Dropbox link to the video I sent to Jolla in March showing the issue. In this case attempting to open Powerpoint redirects to Word - same happened when opening Excel. Provided for those who haven't yet seen the problem.

Also, this happens regardless of the installation method of the various Office apps - using Apotide, Amazon or downloading the apk and direct installing makes no difference, the problem will occur without fail.

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thanks for info, I'm not the only one on the same boat. Hope this gets solved!

peakki ( 2019-08-12 15:35:43 +0300 )edit

Same here, but I missed to post that problem here cause of the beta phase and the fact that I don't use my XA2 as daily driver...

Cryx ( 2019-08-13 15:51:42 +0300 )edit

Same here. Hope this will be fixed soon. These are apps I would like to use on a daily basis, now impossible.

Maarten ( 2019-08-18 19:52:48 +0300 )edit

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Asked: 2019-08-01 10:08:11 +0300

Seen: 621 times

Last updated: Apr 14 '20