[bug] Caller name not shown

asked 2019-11-03 00:23:15 +0300

Keeper-of-the-Keys
5049 ●77 ●101 ●104

updated 2019-12-19 08:50:40 +0300

jovirkku

23703 ●213 ●311 ●247

moderator

Since the update to 3.2.0.x (EA) I have noticed that when contacts call me the phone UI doesn't always show me their stored name and only after I hang up do I see their name in the call history.

While ringing and during the active call the UI will just show the phone number as if the person is not stored in my contacts.

I'm more then happy to try and help trouble shoot this if you tell me how.

(I have a lot of contacts stored [more then 1000], some in "full format" +countrycode-area-number and others just as area-number)

Edit: This happens for both types of numbers (+cc-ac-n and ac-n) and seems to be as pointed out in one of the comments only for the first time someone calls.

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saw this once, don't have many contacts. UI was stuttering, switched off location/gps, stopped beeing stuttering. Related?? (JP1)

A.Maretzek ( 2019-11-03 01:10:05 +0300 )edit

The same here - some names are shown and some are not. Can't guess any dependencies yet.

kandelabra ( 2019-11-03 14:27:57 +0300 )edit

The same problem - rarely; both formats (+country-code-area-number or only area-number); probably only on first call.

Peter S. ( 2019-11-05 23:38:57 +0300 )edit

Meanwhile, happened a few times on my JP1.

A.Maretzek ( 2019-11-07 18:55:30 +0300 )edit

2

On XA2 it happened to me a few times already.

Filip K. ( 2019-11-12 13:36:19 +0300 )edit

0

answered 2019-11-27 10:25:40 +0300

Aivars
101 ●4 ●7 ●7

somebody use contact picture? when contact call to me, then picture stretch to full screen (blurry). maybe it is ok. maybe no.

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Off topic... But that is the chosen effect.

Keeper-of-the-Keys ( 2019-11-27 10:31:45 +0300 )edit

0

answered 2019-12-18 10:05:53 +0300

alloj
2067 ●72 ●90 ●98

The reason this happens is because you have the caller number saved in your contacts with the country code! This is obviously a bug, because the OS cannot match the number to the international number format!

Xperia 10 Torronsuo.

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Multiple people report that it happens with either format of stored numbers, so that is not the problem.

Also having the country code stored is absolutely not wrong, it is highly recommended if you travel or have foreign contacts (and more importantly used to work just fine pre 3.1.x).

I have not noticed this happening since 3.2.x but need to double check it.

Keeper-of-the-Keys ( 2019-12-18 10:12:27 +0300 )edit

I remember haven seen that with at least one number wo country code. So, no, that not the explanation. In the release notes of 3.2.1 is a hint that it might be fixed.

A.Maretzek ( 2019-12-18 14:22:15 +0300 )edit

With regards to the fix it sounds to me they are trying to match cc and non-cc numbers:

-[voicecall-ui] Attempt to resolve phone number to contact if no immediate match is found

alloj ( 2019-12-18 17:22:06 +0300 )edit

@alloj Which is how it always used to work and works on other OSses too, after all on your home network even an area code may be irrelevant....

Keeper-of-the-Keys ( 2019-12-18 17:30:25 +0300 )edit

0

answered 2019-12-24 10:26:24 +0300

Nova
598 ●9 ●18 ●29

This issue seems to have been fixed in version 3.2.1.20

Please consider closing the question? (Unless the problem persists for you)

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1

I haven't seen this after updating to 3.2.1, so looking good so far...

Direc ( 2019-12-25 22:29:07 +0300 )edit

It's okay after upgrading to 3.2.1.20.

Peter S. ( 2020-01-13 00:42:03 +0300 )edit

Haven't ran into this, and we're now at SFOS 3.3.0, so this question should be closed, right?

Direc ( 2020-05-24 23:26:26 +0300 )edit

Seems fine for me 2.

Filip K. ( 2020-05-25 00:08:47 +0300 )edit

If this were a bug tracker that would be reasonable, since it is not and there is a lack of transparency from Jolla as to bugs fixed I leave that up to them.

FWIW I haven't noticed this happening in a while either.

Keeper-of-the-Keys ( 2020-05-25 12:30:00 +0300 )edit

[bug] Caller name not shown

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