asked 2014-02-22 02:52:46 +0200

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updated 2014-07-21 15:53:43 +0200

jiit
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Problem

Situation

Incoming call

Action

Picking up the phone (e.g. sliding out of a pocket), thereby inadvertently pressing the power button

Result

• Phone has become silent.
• Screen is switched off.

To answer the call now, you have to:

1. Double tap the screen or press the power button again.
2. Tap the [1 call in progress] button on the screen (which on first sight appears to be a notification only, not a button, see screen shot below).
3. Select "Answer" from the pulley menu.

Result, quite often: Until all these steps are done, the call has already been forwarded to the voice mail number.

Recommendation/request

• Reduce the number of interactions required to answer the call after the power button has been pressed.
• Make the procedure more intuitive.

Ideas:

• Instead of a single line [1 call in progress] provide the option to answer the call straight away (the options decline and SMS can be summarized to the second options: Sending an SMS is not time critical and can hence be offered as a next step after declining).
• In the pulley menu provide "Answer" as the top option (i.e. active when pulled down completely).
• After tapping [1 call in progress] provide an [Answer] button exactly in the position, where the [1 call in progress] button has been, effectively meaning that a double-tap on the [1 call in progress] button answers that call, i.e. at best a quadruple-tap on the black screen will answer the call.

Screen shot of [1 call in progress] button: