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Help needed, Jolla Store crashed [answered]

asked 2013-12-27 16:33:09 +0200

ramoth gravatar image

updated 2014-01-31 00:31:09 +0200

ssahla gravatar image

During Update Jolla Store crashed and after reboot Store doesn't even start. Crashes seconds after opening before entering the main screen. Can't access the update.

Can I fix Jolla Store in Terminal or is there any way to fix this?

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The question has been closed for the following reason "the question is answered, an answer was accepted" by eric
close date 2013-12-31 10:52:23.788204

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1

In Terminal, you could run "journalctl -fa" as root while the store crashes. Maybe this will give a hint about what's going wrong.

pycage ( 2013-12-27 16:36:17 +0200 )edit

I have same problem. The command devel-su journalctl -fa: Store credentials not received. Did not receive a reply. Possible causes include: the remote application did not send reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.

K377U ( 2013-12-27 16:59:21 +0200 )edit

Same problem here. Developer mode disabled and rebooted the phone. Did not help. Store does not open anymore

Jarii ( 2013-12-27 17:01:34 +0200 )edit

Reset to factory sttings brings back the store... not the best solution :) But works. Now back to Sailfish 1.0.0.5 it doesn't detect the update an considers this to be "actual".... what now?

ramoth ( 2013-12-27 17:08:52 +0200 )edit
1

My store did not start to work even when I waited for the rush hour to go by :) I used terminal --> devel su --> pkcon update. This took 5-10minutes to updata all. After it finished, I rebooted and firmware was updated and everything else. Jolla store also opens fine. So everything works

Jarii ( 2013-12-27 20:57:50 +0200 )edit

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answered 2013-12-27 18:08:37 +0200

pycage gravatar image

See

https://together.jolla.com/question/3816/jolla-store-and-system-update-crashes-when-servers-are-overloaded/

for crashing store-client.

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Thanks... ;) Fix worked... Store now opens... :)

I'll wait a few hours with updating... ;)

DrWilken ( 2013-12-27 18:15:26 +0200 )edit
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answered 2013-12-27 17:11:58 +0200

DrWilken gravatar image

updated 2013-12-27 17:20:48 +0200

I believe that the problem is described in K377U's reply: "the remote application did not send reply... the reply timeout expired..." ;) Jolla infrastructure overloaded...? :)

<@Stskeeps> ***NOTE: we have overloaded store servers right now, if you [can] wait [...], i can suggest playing PuzzleMaster and [try later]

— Thomas B. Rücker (@tbr23) December 27, 2013
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Distributing one small file to all users is not that big task. Use Google Cloud Platform or Amazon to do that. There is clearly a design flaw if one update can crash whole store.

K377U ( 2013-12-27 17:16:44 +0200 )edit
2

Hey, I'm NOT saying I believe it's "OK"... ;) I'm just trying to tell You what the problem is... ;)

The solution, right now, apparently is: WAIT... ;)

DrWilken ( 2013-12-27 17:22:26 +0200 )edit

Yeah, solution is to wait... still hammering the update ;)

K377U ( 2013-12-27 17:26:51 +0200 )edit

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Asked: 2013-12-27 16:33:09 +0200

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Last updated: Dec 27 '13