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Jolla Ltd. <----> Community is there an issues?

asked 2014-05-29 11:51:01 +0300

Nokius gravatar image

updated 2015-01-13 10:17:36 +0300

eric gravatar image

Hope TJC is there right place to start this discussion.

So is now more then a year since Jolla Ltd. shows their first device to us the „world greatest mobile community“ and is nearly 6 months since we have this device.

They stated during the time that they are opensource, there are community related, unlike, there young and a startup with enthusiast how likes to crate the next big thing.

Now since we (the community) follow the project around SailfishOS and Jolla thinks happen which open question.


Are they opensource? Or do they use opensource?

Jolla tells us from beginning that they wonted opensource their Jolla UI but they will opensource the Silica Components.

But now (May 2014) there is only the SailfishOS Browser on github. (https://github.com/sailfishos/sailfish-browser)

I can understand that Jollas value to the market is there OS if the opensource this, which means everyone, can take and uses it they can’t make profit. But this now opens up again the question are the opensource or is it a marketing word?


Why Jolla only promote articles on there Twitter account which are showing Jolla in a perfect view like this week in the Norwegian Airshuttle onboard Magazine (bit.ly/1jp4UNj) but not an article like the one from last week in the Telegraph? (http://www.telegraph.co.uk/technology/mobile-phones/10843841/All-consumers-can-do-is-choose-hi-tech-or-cheap.html)

The article publish in the telegraph pointed out a few good questions like the amount of sold devices Marc Dillion told he can’t answer dune to “Investor relations forbid him from answering”

This answer open again questions how are this investor?

You can’t find how are these? Is Jolla Ltd. more interested to make them happy instant making the community happy?

Is Jolla not interested to get this question ask?



Jolla Ltd. is not really good in forwarding information.

In December as they send out our devices they did not inform us that they mass up with the shipping. They Community found a way to measure the shipping process it one way with Google Docs.

Jolla did not tell that they would delay the Update 7 in time. Stefano Mosconi (Co-founder and CIO) posted on Twitter that the Update 7 wonted rollout in May as expected. (https://twitter.com/zzste/status/467010532521041920) Jolla need a week (7 Days) to post that Update 7 and 8 / Update May and June will be merge and rollout in early June. https://twitter.com/JollaHQ/status/469496613711675392

One positive fact here during the Update 4 Jolla told the community to check if they use openrepos.net to disable the repos from there to prevent a death device! But why they did not prevent it a silent way? Since this time you can update your Jolla without deactivating openrepos.net.


Jolla Other Half

As Early Bird you had the chance to get 3 later 2 different version of preordering. One of this version has Shirt / Voucher and Limited Other Half. The Limited Other Half is a red Plastic cover that says The First One. Noting else special.

BUT Jolla slaps the community in spring as they announced that the poppy red Other Half would be soon available to all costumers. That means all can have the “Limited Other Half” but with out “The First One” on it and with a different wallpaper.



There is no reflash tool for the Jolla Phone. If you mass up your Jolla you have to send it to Jolla Care. This missing piece wanted by the community since they got the device!



Jolla told since they got public that China is there many market a year later there is still just an office in HK. They don’t sale any Product to China!


Jolla Store

Developers are dissatisfied with the Jolla Harbour aka Jolla Store.

One fact is that just a few libs are aloud and so a lot of apps are not able to pass Q&A. So the community created an alterative way to get Apps via another way to the device and users like the early mentioned openrepos.net.

Jolla don’t offer a proper way for Developers to let them know who are the users of there apps as far as I know some developers use now in there apps a “call home function”

Jolla did not support paid apps so some Developers didn’t see any reason to create apps for SailfishOS if the can’t make money with there apps. Jolla will support from Q3/2014 paid apps says rumor


Omnipresent Marc Dillion

Is Marc Dillion == Jolla?

Marc is all over his omnipresent some times it looks like that he is the only one from Jolla know best from the hole startup are the rest of the Crew shy?? So times it feels that he is Jolla. May be its dune to his founder role and his vision with his baby Jolla.

#9 Antti Saarnio (Chairman & Finance) and his trust in SailfishOS

Why did Antti Saarnio nearly always post on Twitter with a non-SailfishOS device?

Is he not trusting into SailfishOS or is there another reason that he isn’t using Jolla device for this? (e.g. https://twitter.com/AnttiSaarnio/status/470212683032047616)

Don’t get me wrong I’m a Jolla fanboy since the first second I preordered at the same day Jolla showed up the Prototype I have no impressed to harm or damage Jolla Ltd. These are just a few questions I have since a few weeks.

Its hard to tell guys out there about a Product / device and they ask you things you can’t answer correct or you have to lie.

May we can start a discussion here on TJC about questions, which bothers the community. Place don’t flame or hate because keep in mind if Jolla fails there will be NO alternative for us as community.

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This is a blog post. Some questions and criticisms are valid but have already been asked and discussed several times. TJC is not the place for this kind of post.

Edit: I would like to add that I think it's better if you split this post up into separate questions. Some have already been discussed so you can vote and discuss in the relevant topics, and create new ones for what hasn't been discussed properly yet. A big post like this works as a blog post but it's difficult discussing multiple issues at the same time in the same place.

nthn ( 2014-05-29 12:36:31 +0300 )edit

Yes, those questions have been asked before and they have been discussed by the community. But they don't have been answered!

And what's more import (to me at least) they don't have been answered by Jolla. Why should TJC not be the right place for this kind of post? Where else should users go and get their answers? To IRC or dev mailing list? Well, those questions won't be answered there , too.

hardcodes.de ( 2014-05-29 15:40:45 +0300 )edit

@hardcodes.de mailinglist is not the place to discuss questions like this as I got it in the last mer-meeting. So TJC is the only one left.

@nthn I can do this but the question is is there an intresst in a conversation about this question. As you mention there is no need to talk about it. I cut it in numbers to make it easyer to anserer this questions

Nokius ( 2014-05-29 17:31:30 +0300 )edit

See the edit to my comment. If you want an answer, you should keep pushing on the topics that have already been made, rather than creating combinations of the issues you feel are most important. Everyone has their own ideas of what's most important, so if everyone started making posts like these there would be no point in TJC anymore, you would just achieve the same result as doing a search for blog posts tagged with 'jolla'.

Edit: that was @hardcodes.de

nthn ( 2014-05-29 17:34:27 +0300 )edit

@nthn I have on interest in make me important this post up there are question with bothers me and I guess also other in the community just have a look over to Twitter.

Nokius ( 2014-05-29 18:13:43 +0300 )edit

4 Answers

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answered 2014-05-30 02:15:12 +0300

bilgy_no1 gravatar image
  1. This has been addressed by the Jolla team, iirc. The ui is developed by Jolla alone, since it is really central to the Sailfish OS experience. I remember reading somewhere that it will be opened up later on.

  2. Who knows? @JollaHQ also tweeted some of the early reviews and hands on articles, which weren't always very favourable. I don't read anything in that Telegraph article that would cause concern for Jolla.

  3. On this point I strongly disagree with you. Jolla is extremely communicative when it comes to product development, timing and delays, as well as announcements. I simply don't know of any other company in the mobile phone business that communicated so much and so well with their use base. You mention the Update 7 delay and merge, but I see those as examples of how well Jolla are keeping their users posted on updates.

  4. I really don't care about it, and technically it is another TOH. But fair enough, they could have chosen another colour and probably would have sold more (to some people who already had Poppy Red).

  5. I could see how that would be handy for a few people, but also how it is not a major priority for Jolla at this time.

  6. The telegraph article you link to status that there is a deal with A Chinese carrier that will be announced soon...

  7. Very true that the app store needs to be developed further, and I guess that is a major priority for Jolla. But I don't see how this relates to your main question whether there is an issue between Jolla and the community.

  8. True that he's the most visible representative of the company. Some are also visible outside the direct community, and I guess a company must needs a recognizable spokesman. But yes, Marc is very visible.

  9. I only see that his latest post I is that he installed MeeRun on his Jolla? Anyway, I'm not sure what's bugging you; the issues you mention don't really bother me. I still think that what Jolla are doing is very open hearted towards the community. But we shouldn't forget how complex it is to create a usable mobile OS. Mighty Samsung stayed working on Tizen around the same time that Jolla started working on Sailfish OS. And while both started from the same base, Samsung still hasn't delivered a device. Jolla has chosen to release their work in the community at a very early stage, which is a bold move and unique in this business.

So let's keep the Sailors motivated to continuously improve the OS. They're a small team, but have already achieved great things. Sure, I could complain about the fact that 4g wasn't available in my country for half a year after the release where it was promised. But hey, at least now I know that it's coming in the next update. Never had any such announcements made for other phones that I own(ed).

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to #3 check here http://www.ramoth.de/2528/jolla-5-months-review/ I'm not the only one how see in there communication a problem

to #6 if China (mainland) is there main market why Europe get served first / to me it sounds more like the will sell soon in HK (HK is not China mainland)

to #7 are develpoers not part of the community? And does a leack of libs not mean that the community / users get less apps from a trusted app sources

#9 Antti Saarnio pointed out this (https://twitter.com/AnttiSaarnio/status/472016226613329920) yesterday May he prefers tablets over phones. But answers will come see here (https://twitter.com/AnttiSaarnio/status/472029368126939136)

but all in all it looks like you got the questions and you can understand them

Nokius ( 2014-05-30 10:10:26 +0300 )edit

As to China, I think we shouldn't underestimate how much work it means to fully translate everything in Chinese properly, set up a Chinese support infrastructure, and organise the sales and delivery channels. Not to mention stuff like certification, which is a bureaucratic process (need the right connections to speed things up). Sure, you can do that with partners, but it also takes time to set up the proper partnerships for that.

Jolla is a very small company and the speed they're making is quite impressive IMHO.

bilgy_no1 ( 2014-05-31 00:19:43 +0300 )edit

answered 2014-05-29 21:15:51 +0300

tortoisedoc gravatar image

updated 2014-05-29 21:22:39 +0300

Hah! I love how ready people are to criticize when there is no reply to questions like "So, how does it sell?". Basic Fact : None of Your Business :).

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Question #2 Its not about the sales figure its about the muzzle Jolla got from the investors. If u read the article you understand that they don't answer any deep question there.

Nokius ( 2014-05-29 22:05:19 +0300 )edit

Still None of anyone's business IMO (except Jolla investors); therefore understandable.

tortoisedoc ( 2014-05-29 22:20:18 +0300 )edit

It would be interesting of course, but I agree that it is up to Jolla Ltd. to publish any sales figures.

Venty ( 2014-05-30 14:16:40 +0300 )edit

answered 2014-05-30 12:22:44 +0300

pycage gravatar image

(3) Updating your Jolla with OpenRepos enabled is a technical issue. Update 4 was the first version to auto-disable 3rd party repositories temporarily during OS update. But when updating to update 4, you didn't have that feature installed yet. From update 4 on, you have, so an update from update 4 to update 5 does not require you to manually disable the 3rd party repositories. The real ugly update disasters in connection with OpenRepos turned up when update 3 was released. So we fixed it with update 4, but without a time-machine this fix of course cannot fix it for update 4, hence the big warning for that update.

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answered 2014-05-30 14:53:44 +0300

t0mps0 gravatar image

updated 2014-05-30 14:54:38 +0300

Honestly I did know what I was buying in December 2013: incomplete but promising phone. Ok landscape didn't appear until weeks after and it was fine. But during the spring I noticed there are many tiny details missing. I was happy with updates but then i realized: this phone is still very much in its developing stages. I mean come on? There are COUNTLESS things not working fluently. For example QAudio-output. Very basic thing and yet VERY annoying not to have it on Jolla if you use it daily. Spotify playing in stereo and SMS coming in w/ VERY LOUD and IRRITATING sound. Little things but too many of them....Full device copy&paste? Youtube scroll bar? I'm not waving on updates anymore. I realised they're very much BASIC things which should already be on the device if it's called NON-beta.

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Dropping the beta-flag was a mistake IMHO, as the OS is still very much in beta-stage.

vasavr ( 2014-05-30 16:41:58 +0300 )edit

Yes, this is a valid point. But then again iphone 2 (iirc) when it came out was extremely buggy and not in beta. So not a deadsin there imo

tortoisedoc ( 2014-05-31 11:35:49 +0300 )edit
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Asked: 2014-05-29 11:51:01 +0300

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Last updated: May 30 '14