Ask / Submit
3

Jolla care not responding (AKA:where is my LE TOH?) [answered]

asked 2014-01-20 13:57:11 +0300

c.la gravatar image

updated 2014-05-05 16:24:48 +0300

eric gravatar image

hi, when I completed my 100€ preorder last spring I have been told that By the end of December I would have received a t-shirt, jolla phone and a special TOH.

About a month ago I received the jolla phone without the LE TOH, but I was about to change company so on Dec 25 I emailed care@jolla.com to ask to ship the LE TOH to another address (i asked to receive the Jolla phone to my company's address).

Since then noone replied to my request, and I haven't received my LE TOH.

Can I please know whether you acknowledged my request and if you shipped the LE TOH (and where?)

thank you

edit retag flag offensive reopen delete

The question has been closed for the following reason "the question is answered, an answer was accepted" by c.la
close date 2014-02-25 15:23:31.866703

Comments

the ticket is in "Awaiting assignment" status

c.la ( 2014-01-20 14:10:23 +0300 )edit

1 Answer

Sort by » oldest newest most voted
3

answered 2014-01-20 14:52:02 +0300

this post is marked as community wiki

This post is a wiki. Anyone with karma >75 is welcome to improve it.

updated 2014-01-20 14:52:02 +0300

rainisto gravatar image

Unfortunately care has a bit of queue on email backlog because of xmas holidays. And it takes time to catch up.

edit flag offensive delete publish link more

Comments

I received a reply from Jolla Care, but they failed to mention what addres the LE TOH was shipped to (old one or new one). I Just replied back asking for more information.

Thank you for your support in escalating the issue, I leave the issue unanswered until I'm sure the LE TOH is being shipped to my "new" address.

c.la ( 2014-01-21 00:10:41 +0300 )edit

Question tools

Follow
1 follower

Stats

Asked: 2014-01-20 13:57:11 +0300

Seen: 399 times

Last updated: Jan 20 '14