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Jolla care not responding (AKA:where is my LE TOH?) [answered]

asked 2014-01-20 13:57:11 +0300

c.la gravatar image

updated 2014-05-05 16:24:48 +0300

eric gravatar image

hi, when I completed my 100€ preorder last spring I have been told that By the end of December I would have received a t-shirt, jolla phone and a special TOH.

About a month ago I received the jolla phone without the LE TOH, but I was about to change company so on Dec 25 I emailed care@jolla.com to ask to ship the LE TOH to another address (i asked to receive the Jolla phone to my company's address).

Since then noone replied to my request, and I haven't received my LE TOH.

Can I please know whether you acknowledged my request and if you shipped the LE TOH (and where?)

thank you

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The question has been closed for the following reason "the question is answered, an answer was accepted" by c.la
close date 2014-02-25 15:23:31.866703


the ticket is in "Awaiting assignment" status

c.la ( 2014-01-20 14:10:23 +0300 )edit

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answered 2014-01-20 14:52:02 +0300

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updated 2014-01-20 14:52:02 +0300

rainisto gravatar image

Unfortunately care has a bit of queue on email backlog because of xmas holidays. And it takes time to catch up.

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I received a reply from Jolla Care, but they failed to mention what addres the LE TOH was shipped to (old one or new one). I Just replied back asking for more information.

Thank you for your support in escalating the issue, I leave the issue unanswered until I'm sure the LE TOH is being shipped to my "new" address.

c.la ( 2014-01-21 00:10:41 +0300 )edit

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Asked: 2014-01-20 13:57:11 +0300

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Last updated: Jan 20 '14