Speaker doesn't play any sound anymore [duplicate]
asked 2014-10-10 16:00:31 +0200
Greetings !
My Jolla's speaker seems to be having issues. Sounds work with headphones on, and I can answer calls without a headset. But sound notifications, alarm, ringing, playing music... all of that just doesn't work.
I am almost entirely sure the hardware isn't broken: sometimes, the phone rings... it's very rare (happened a couple of times over the last 3 months).
I've tried everything that came to mind: even factory reset doesn't fix the issue. Is it possible that there's a
use the csd tool from terminal, (or go to your phone dialling app and dial: ##310##), it should include tests for the phone speaker. Contact care@jolla.com if csd tests fail.
pmelas ( 2014-10-10 16:25:58 +0200 )editI ran CSD, and the test failed... does that mean I have to send back my Jolla ? Because it literally just came back from another repair a few hours ago... I don't want to get on their nerves :D !
plaristote ( 2014-10-10 16:35:07 +0200 )editI do not know the reason you had to sent your phone for servicing the first time. I would be annoyed with the repair centre, failing to test phone thoroughly before sending it back to you.
pmelas ( 2014-10-10 16:46:34 +0200 )editThat really looks like a hardware failure. I guess speakers never worked since you got it back? I got my phone back with a non-working camera (had to send it in because of speaker and SIM card problems). I took the phone apart and saw that the camera module wasn't connected anymore to the mainboard. Works fine now, but I don't recommend it since you void your warranty (plus I somehow broke one of the screws).
While I think that Jolla Care does an amazing job, it seems some phones slip through quality testing at Optima service. Contact Jolla care again and explain the issue - good luck :-)
molan ( 2014-10-10 17:13:53 +0200 )edit