Mail attachment PDF disappeared

asked 2014-10-30 12:38:28 +0300

explorer gravatar image

updated 2016-06-23 00:52:58 +0300

palikao gravatar image

I received a mail which does not show any attachment in my jolla but it does in my other mobile, in my mail box as well as in my webmail. My OS version is 1.0.8.21

edit: still there is 2.0.1.11

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Do you know what mail client the sender used? Is it an Apple client, an iOS device maybe? I've had strange experiences with mails sent from Apple devices on the N900, the N9 and the Jolla Phone. ("Strange experiences" meaning: Part of the mail is missing, either the whole body text or an image or some attachment.)

ossi1967 ( 2014-10-30 12:42:59 +0300 )edit

Its a mail from the shop where I purchased my jolla from (snapdeal noreply@snapdeals.co.in). In the attachment its my invoice (of jolla phone) but really strange it does not show in my jolla mail.

explorer ( 2014-10-30 12:54:13 +0300 )edit

Did you try to resync the account? I had this once but after some time, the attachment appeared. Maybe lost connection during mail retrieval?

naytsyrhc ( 2014-10-30 13:08:11 +0300 )edit

Nope. didn't work. And another mail (from diff sender) that came 15 mins later also has an attachment and open all ok.

explorer ( 2014-10-30 13:20:11 +0300 )edit

This happens to me when I buy train tickets. I would try looking at mail headers and how the attachment is encoded/attached.

koudi ( 2014-10-30 13:23:23 +0300 )edit