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Opt-in upgrade doesn't work for me [answered]

asked 2014-10-30 13:05:39 +0300

naytsyrhc gravatar image

Is there some problem with the opt-in upgrade procedure? I sent the needed mail already three times and I'm pretty sure that I used the correct mail (that of my Jolla account). But I do not get the update notification and am not able to upgrade. Is there some problem with it? Or is the opt-in upgrade closed again (allthoug I also tried almost directly after the announcement too)?

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The question has been closed for the following reason "the question is answered, an answer was accepted" by simo
close date 2014-10-30 20:09:29.901594


For me it took about half an hour from I sent the mail too I was able to upgrade.

Kim ( 2014-10-30 13:09:35 +0300 )edit

If you never received a reply via email prompting you to the update, make sure that the email address you use is the same email address you used to create your Jolla account (the account that uses Jolla Store on your phone) - I know you've already said that, but have one more check of the email you are using - is it the right one?? (I use up to 6 email addresses, it's easy to forget which is which).

As Kim above says, it took about half hour to come through, but I got notification on the phone before I got received the email from Jolla to say "you're opted-in".

"Is the offer closed?" - Good point, it maybe that they have had enough people to fulfil the 'opt-in' slot. I would still be inclined to recheck the email address you used to send your request.

I've just read through the original email from Jolla, I can see nothing about expiry or time limits, only in the respect that the offer of the Aloe TOH lasts until 2 Nov 2014.

Perhaps to email Jolla as a general enquiry, see what they say.


Edz ( 2014-10-30 13:26:34 +0300 )edit

Well, I send one October 22nd and one on friday (24th). But I just saw that those both have been sent from a different mail. So maybe it's my fault after all.

naytsyrhc ( 2014-10-30 13:31:50 +0300 )edit

"maybe"? xD

Sthocs ( 2014-10-30 13:52:29 +0300 )edit

Maybe because I also send one from the correct mail address as I now double checked. And my latest mail I sent 1 hour ago did not lead to an update notification neither to a confirmation email. So in total I sent 5 mails (2 from correct mail address and 3 from a wrong one that do not count)

naytsyrhc ( 2014-10-30 15:16:54 +0300 )edit

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answered 2014-10-30 20:08:27 +0300

naytsyrhc gravatar image

A reboot helped. Sorry that I didn't try that before.

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A reboot sorted it?, lol, unbelievable!, glad you got sorted.


Edz ( 2014-10-31 03:07:59 +0300 )edit

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Asked: 2014-10-30 13:05:39 +0300

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Last updated: Oct 30 '14