Call and People app is a blank, again!!! Help!

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5

Call and People app is a blank, again!!! Help!

asked 2014-11-18 06:30:50 +0300

Makeclick
808 ●16 ●25 ●30

updated 2014-12-25 22:41:41 +0300

Hi!

Ok, so. I don't know how i managed to do this, but i think i did call, but there did not have any phone number :O and i just "kill swipe" and try to live my life.... but then.. this happened:

People app Call app

Same with google talk and facebook messenger plugins :/

I have tried all i can think of, but nothing helped: pkcon install jolla-contacts jolla-contacts-settings

i did get it working by start it with a Terminal, but not always... I can't recover my people app it will indigate with red ball. Please help! I use Uitukka 1.1.0.39

UPDATE:

HI!! Again!!!! Now i'm using Vaarainjärvi!

Is my Jolla broken or??? Please, someone in Jolla??? How i can reset all my People and contacts without full reset!!!? Debian is easier to me, so please, help me!

Is there some Purge command? Should i use pkcon or other?

If i try to open it from terminal it give this: terminal screenshot

After this, People app open up and there is only facebook contacts, but all gmail contacts is gone.

Comments

Something similar happened to my calendar when I reached a low memory race. The sqlite3 index got corrupted so I had to dump the calendar db to a sql file and from that sql dump create a new db file which I then moved over the old one.

ljo ( 2014-11-18 08:43:10 +0300 )

Can you please show the output produced by trying to run an application that accesses contacts from the terminal? For example, from a devel-su -p shell, run 'jolla-contacts'.

MattVogt ( 2014-11-18 09:40:32 +0300 )

Only with devel-su -p i get:

"Enjoy your privilages.
cat: /proc/883/environ: Lupa evätty (permission denied)
NOTICE: Env value ignored"

If i run it: Terminal

Makeclick ( 2014-11-18 10:21:32 +0300 )

@Makeclick: That output is from 'devel-su', telling you that your session has been granted access privileges. After that, you can run jolla-contacts and the output will hopefully indicate what the problem is.

MattVogt ( 2014-11-18 12:18:35 +0300 )

@MattVogt, the output in image supplied by @Makeclick through link in the previous comment indicate db corruption from what I can tell here too.

ljo ( 2014-11-18 12:27:33 +0300 )

see more comments

Something similar happened to my calendar when I reached a low memory race. The sqlite3 index got corrupted so I had to dump the calendar db to a sql file and from that sql dump create a new db file which I then moved over the old one.
ljo ( 2014-11-18 08:43:10 +0300 )
Can you please show the output produced by trying to run an application that accesses contacts from the terminal? For example, from a devel-su -p shell, run 'jolla-contacts'.
MattVogt ( 2014-11-18 09:40:32 +0300 )
Only with devel-su -p i get:
"Enjoy your privilages. cat: /proc/883/environ: Lupa evätty (permission denied) NOTICE: Env value ignored"
If i run it: Terminal
Makeclick ( 2014-11-18 10:21:32 +0300 )
@Makeclick: That output is from 'devel-su', telling you that your session has been granted access privileges. After that, you can run jolla-contacts and the output will hopefully indicate what the problem is.
MattVogt ( 2014-11-18 12:18:35 +0300 )
@MattVogt, the output in image supplied by @Makeclick through link in the previous comment indicate db corruption from what I can tell here too.
ljo ( 2014-11-18 12:27:33 +0300 )

Answer 1

0

answered 2015-01-10 19:04:36 +0300

Makeclick
808 ●16 ●25 ●30

Ok, I got some answers from Jolla support, thank you Jorma for that! I paste it here, if someone try to sort this out. I will try this IF my phone do this again or I will send it to repair, because I think it's memory problem (hw).

Hope this will help someone!

Jorma (Jolla Service and Support) Dec 29 15:47

Hi,

We could either A) try to find the problem, like suggested in https://together.jolla.com/question/63355/call-and-people-app-is-a-blank-again-help/, or else B) brutally clean up your contacts database (if you have all your contacts backed up to a safe place).

A) MattVogt gave the instruction to run the following command at the Terminal app - the outcome should reveal if there is something wrong with your contacts database:

devel-su -p jolla-contacts > /home/nemo/jolla-contacts.log 2>&1 You will need the remote connection (SSH) password to run this command. -It will not prompt for the password here due to the special redirection (system error to system output) at the end of the command - just type your SSH password and tap Enter. -After few seconds the Contacts app should pop up. Push it aside and return to Terminal. -Do Control-C there to stop the command (if still running). Close Terminal. Then move file jolla-contacts.log out from Phone Memory and send it to us, please. We would check what might be wrong in it.

B) If you sync your contacts with a cloud service (e.g. Google, MS xchange, etc.) and you have no local (unsynced) contacts in your phone then we could try the following: - Delete the account you use for syncing contacts (e.g. Google account) in Settings > Accounts [this is to ensure that no syncing will happen during the next steps] - Visit Settings > Apps > People. Pull down "Delete all contacts" - To ensure complete cleanup, do the following in Terminal app:

systemctl --user stop contactsd.service The following commands will delete your contacts database. Be sure to have your contacts elsewhere in a safe place. Do not give any other commands at this point as you have the super-user rights in effect.

devel-su rm -rf /home/nemo/.local/share/system/privileged/Contacts/qtcontacts-sqlite/* reboot I hope this helps.

Sincerely, Jolla Customer Care

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