sms from certain sender not receiving
asked 2014-11-19 23:53:51 +0200
I am experiencing the following problem: sms from a certain sender are reproducible not showing up My city offers a subscription service for alerts on several topics. Since switching to Jolla I'm not receiving the messages anymore. Now I asked the sender to verify my account, I've even cleared and set up a new account and they claim the messages to be sent. My network operators technical support can confirm the messages to be delivered to my device, they get the successful submission acknowledge status reported back. Today I should have received four messages, not one shows up. How can I help to resolve this issue? I am currently on 1.0.8.21, but this issue occured on all versions since february.
@heurtebise Would it be possible to ask from your provider what type of SMS is this one (e.g SMS class 0) ?
VDVsx ( 2014-11-20 10:52:58 +0200 )editFYI SMS Class 0 are sometimes known also as "Flash messages", which are displayed automatically on device screen without user needing to open them.
tkenakka ( 2014-11-20 11:04:43 +0200 )editThese messages are "plain text with HTML for a link/URI" according to the sender. They are not of "Type 0", but the sender is not a regular phone number, not even a short/service number but a string with no visible number.
heurtebise ( 2014-11-20 15:38:20 +0200 )edit@heurtebise - Could you let us know your mobile provider and the name of the service sending those SMSs ? Thx
VDVsx ( 2014-11-21 14:45:03 +0200 )editThe provider is "Swisscom" and the sender string is "StadtZürich".
heurtebise ( 2014-11-23 19:03:43 +0200 )edit