[Bug] No screen after update

asked 2014-12-19 12:09:20 +0200

21 ●2 ●3 ●6

updated 2014-12-19 13:33:45 +0200

So I just got Vaarainjärvi and after leaving the device to install it on its own I came back to a black screen. If I press the power button nothing at all happens on screen, however the charging indicator goes off, so I know the device is on and is reacting.
The screen does show Jolla logo on boot and charging screen when off, so it's not hw.
I tried to ssh, but it does not go to dev mode automatically, and is not on wifi.
I can telnet to bootloader but, stupidly, I did not make a backup. Besides, I cant ever remember setting a device lock so I can't do anything there.

So yeah, it's bricked. Any ideas?

Edit: So I thought I could still do a factory reset in bootloader, but it seems I need the device lock for that too. Is my only option to send it to Jolla? That sucks.

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answered 2014-12-19 12:37:54 +0200

Ghost

1316 ●42 ●59 ●64

updated 2014-12-19 12:45:24 +0200

you have to do a reset. by going to this link..

https://together.jolla.com/question/22079/howto-all-pc-users-recover-or-reset-a-device-that-is-stuck-in-boot-loop/

i also got the same problem in my last update ..

and if the recovery image is old you have to have a memory card to do the job by placing an image file in the memory card and copying it to the phone..

https://jolla.zendesk.com/hc/en-us/articles/202208763-How-do-I-use-the-Recovery-Mode-

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Yeah, I thought so. Didn't want to since I have quite a lot of content I wouldn't like to lose. Oh well. I should know to always make backups.

space_llama ( 2014-12-19 12:42:11 +0200 )edit

you can do it by saving the data by copying the content to the memory card

Ghost ( 2014-12-19 12:46:06 +0200 )edit

No? There is no way for me to access it?

space_llama ( 2014-12-19 12:48:18 +0200 )edit

yeah there is... what type of data you wanna retrieve??

Ghost ( 2014-12-19 12:51:31 +0200 )edit

It's not on wifi and dev mode is not on auto. And I cant use the bootloader shell since I don't have the device lock (I never use it but apparantly I set a code a year ago).

space_llama ( 2014-12-19 12:56:42 +0200 )edit

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answered 2014-12-19 14:00:15 +0200

Makeclick
808 ●16 ●25 ●30

updated 2014-12-19 14:01:16 +0200

There are more of us and there is little bit info too. @nodevel make some workaround, but not helping all. Need connection to Jolla..

https://together.jolla.com/question/71741/release-notes-on-hold-software-version-11126-vaarainjarvi/?answer=71817#post-id-71817

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[Bug] No screen after update

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