Cannot add Exchange account - "Problem with checking initials"
asked 2015-01-28 11:21:36 +0200
I get: "Retrieving settings from server..." and then "Problem with checking initials: Could not create account"
SW version 1.1.1.27, server is Exchange 2013 / IIS 8.5:
Settings are manual and correct.
At this point, ActiveSync debug log is totally empty, but this is how journal looks like:
Jan 28 11:04:42 Jolla invoker[2483]: [1805] Jan 28 11:04:42 [Debug] General : void AccountsListener::onAccountUpdated(Accounts::AccountId) ( 18 )
Jan 28 11:04:42 Jolla invoker[2483]: [1805] Jan 28 11:04:42 [Warning] ActiveSyncServer: unknown MfE account id= "18" was disabled.
Jan 28 11:04:42 Jolla invoker[2483]: [1805] Jan 28 11:04:42 [Debug] General : virtual AccountConfigImpl::~AccountConfigImpl()
Jan 28 11:04:42 Jolla [2422]: [D] Accounts::Account::Private::account_store_cb:551 - account.cpp: 551 account_store_cb Saved accunt ID: 18
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::IdentityImpl::updateState:103 - identityimpl.cpp 103 updateState Updating state: PendingRegistration
Jan 28 11:04:42 Jolla dbus-daemon[922]: Activating service name='com.google.code.AccountsSSO.SingleSignOn'
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::IdentityImpl::storeCredentials:223 - identityimpl.cpp 223 storeCredentials Storing credentials
Jan 28 11:04:42 Jolla [6768]: signondaemon.cpp 360 init Failed to SUID root. Secure storage will not be available.
Jan 28 11:04:42 Jolla dbus-daemon[922]: Successfully activated service 'com.google.code.AccountsSSO.SingleSignOn'
Jan 28 11:04:42 Jolla kernel: dbus-daemon(922) send signal 9 to dbus-daemon(7232)
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::IdentityImpl::updateState:103 - identityimpl.cpp 103 updateState Updating state: Ready
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::DBusOperationQueueHandler::execQueuedOperations:137 - dbusoperationqueuehandler.cpp 137 execQueuedOperations Executing cached oparation: SIGNATURE: "storeCredentials(IdentityInfo)"
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::DBusOperationQueueHandler::execQueuedOperations:146 - dbusoperationqueuehandler.cpp 146 execQueuedOperations
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::IdentityImpl::storeCredentials:223 - identityimpl.cpp 223 storeCredentials Storing credentials
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::IdentityImpl::sendRequest:796 - identityimpl.cpp 796 sendRequest
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::updateState:103 - identityimpl.cpp 103 updateState Updating state: NeedsUpdate
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::infoUpdated:711 - identityimpl.cpp 711 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 0 "
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::updateState:103 - identityimpl.cpp 103 updateState Updating state: NeedsUpdate
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::infoUpdated:711 - identityimpl.cpp 711 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 13 "
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::updateState:103 - identityimpl.cpp 103 updateState Updating state: NeedsUpdate
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::infoUpdated:711 - identityimpl.cpp 711 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 12 "
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::updateState:103 - identityimpl.cpp 103 updateState Updating state: NeedsUpdate
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::infoUpdated:711 - identityimpl.cpp 711 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 9 "
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::storeCredentialsReply:624 - identityimpl.cpp 624 storeCredentialsReply stored id: 14 old id: 0
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::AuthSessionImpl::initInterface:174 - authsessionimpl.cpp 174 initInterface
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::AuthSessionImpl::process:270 - authsessionimpl.cpp 270 process sending to queue
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::DBusOperationQueueHandler::execQueuedOperations:137 - dbusoperationqueuehandler.cpp 137 execQueuedOperations Executing cached oparation: SIGNATURE: "process(SessionData,QString)"
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::DBusOperationQueueHandler::execQueuedOperations:149 - dbusoperationqueuehandler.cpp 149 execQueuedOperations
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::AuthSessionImpl::process:265 - authsessionimpl.cpp 265 process sending to daemon
Jan 28 11:04:43 Jolla invoker[2483]: [1805] Jan 28 11:04:43 [Debug] General : void AccountsListener::onAccountUpdated(Accounts::AccountId) ( 18 )
Jan 28 11:04:43 Jolla invoker[2483]: [1805] Jan 28 11:04:43 [Warning] ActiveSyncServer: unknown MfE account id= "18" was disabled.
Jan 28 11:04:43 Jolla [2422]: [D] Accounts::Account::Private::account_store_cb:551 - account.cpp: 551 account_store_cb Saved accunt ID: 18
Jan 28 11:04:43 Jolla kernel: slim reconfig done!
Jan 28 11:04:43 Jolla kernel: sps:BAM 0x124c2000 enabled: ver:0x5, number of pipes:6
Jan 28 11:04:44 Jolla [2422]: [D] onCheckCredentialsFailed:234 - [jsa-eas] Credentials check FAILED!
error == 5
@Possi - Still having issues ? make sure username and email address are correct.
VDVsx ( 2015-02-09 09:53:14 +0200 )editThat really seems obvious, but unfortunately re-entering the credentials, email address and domain a dozen times or more does not help.
Is there a way to further debug what's going wrong?
Possi ( 2015-02-10 23:52:21 +0200 )edit@VDVsx - This issue still persists. Any ideas how to proceed? I'm able to successfully authenticate from Jolla terminal using cURL. I get proper looking answer to OPTIONS request, so obviously neither credentials nor server address is the root cause.
Possi ( 2015-03-09 14:34:54 +0200 )editIs this still valid in the latest firmware release (2.0.0.10 or early-access 2.0.1.7)?
JSEHV ( 2016-02-02 20:55:13 +0200 )editI'm also unable to add exchange account in Intex Aqua Fish, whereas android apps for exchange are working flawlessly. But i want sailfish native app to work. Does it have to do something with device security settings?
hassankhalil ( 2016-09-15 15:38:49 +0200 )edit