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[Bug] Don't get Call / Data USSD type SMS Report Anymore [released]

Tracked by Jolla (In release)

asked 2015-04-27 03:50:53 +0300

sifartech gravatar image

updated 2015-07-29 10:48:31 +0300

heubergen gravatar image

Discovered in Sailfish OS version: 1.1.2.16 (Yliaavanlampi).
Continues to exist in Sailfish OS version 1.1.4.29 and Sailfish OS version 1.1.6.27 (Aaslakkajarvi) too. @richardski commented that this bug persists in Sailfish OS 1.1.7.25 too.

Use case:
On any Jolla phone using a pre-paid sim (aka "pay as you go"), do something that creates a billable event (call, SMS, MMS or data session).

E.g.: Call any number. Talk. End call.
OR
Enable mobile data. Use the browser or some other app that consumes data. Disable mobile data.
OR
Send an SMS.

Bug:
Once the call session / mobile data session is over or SMS sent successfully, and the user billed, the cellular service provider sends a "USSD push message". These messages appear on the phone's screen and tell the user how much the previous event cost, balance credit remaining, usage details etc. Sailfish OS no longer displays this after updating the OS.

Expected:
Sailfish OS should display the USSD / SMS message report until the user dismisses it.


This is a very important feature for those of us who use a pre-paid GSM connection, as we rely on these automatic reports to monitor our phone credit and recharge it when it gets low.

I have confirmed that my cellular service provider has not stopped sending these kinds of updates / reports. And can also confirm that the Jolla phone receives those reports (when the phone is near my computer speaker I can hear the short blips and buzz a few seconds after I end a call or send an SMS). So it is clearly an OS interface issue in displaying these "USSD push messages".


It is really irritating to have to MANUALLY monitor my minutes / credit after every call / SMS / data usage. Hasn't anyone discovered any temporary fix for this ... ? Or any suggestions to try to determine the cause?

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The question has been closed for the following reason "released in a software update" by sifartech
close date 2016-09-14 00:46:14.333842

Comments

2

I am facing the same issue. When I reset my device, it worked for a while then stopped again. This is not an issue from network/carrier side. I have tested my sim on other devices and it works fine. Tried different carries on my phone, nothing work.

mhedyaseen ( 2015-04-28 10:16:39 +0300 )edit
1

Any idea when this bug will be fixed. Its irritating to check Account balance manually after every call/SMS/Data usage.

kameshdeepakbe ( 2015-07-04 16:44:45 +0300 )edit
3

I can confirm the the USSD display problem is still present in update - 1.1.7.25.

This is a major bug in phone functionality and need to be fixed urgently.

richardski ( 2015-07-28 10:50:33 +0300 )edit

2 Answers

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4

answered 2015-08-26 08:55:35 +0300

tigeli gravatar image

We have identified the problem and we have fix for it (https://github.com/nemomobile/libqofono/pull/82).

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Comments

Has the fix been rolled out in 1.1.7.28?

sifartech ( 2015-09-03 18:56:20 +0300 )edit
1

@sifartech Unfortunately it was too late to bring it in with 1.1.7 and I'm afraid that's the case with 1.1.9 too (as it's not seen as a critical bug). However it should be part of update after the 1.1.9.x.

tigeli ( 2015-09-03 22:49:57 +0300 )edit

@tigeli Any ETA on this update? It's really crucial for me as my bank is using USSD as secondary authorisation mechanism for online transactions... So currently I have switch phones to use online banking, not very nice to say the least. ;)

nick26 ( 2015-09-19 12:26:32 +0300 )edit

@nick26 Unfortunately nothing more than real soon now (tm). :)

tigeli ( 2015-09-19 22:39:40 +0300 )edit

Can confirm that the fix works on 2.0.0.10 that I just updated to. Thank you, Jolla team.

sifartech ( 2015-11-23 20:48:20 +0300 )edit
2

answered 2015-10-24 07:30:54 +0300

this post is marked as community wiki

This post is a wiki. Anyone with karma >75 is welcome to improve it.

updated 2015-10-24 07:30:54 +0300

Andy Roid gravatar image

This seems to be fixed in 2.0.0.20. I see pre-paid cost notifications now.

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Asked: 2015-04-27 03:50:53 +0300

Seen: 689 times

Last updated: Oct 24 '15