[BUG] Exchange email sync and notification problems (2.0.2.51)

I couldn't reproduce this issue with our Exchange server, perhaps there is some provisioning setting which changes the way attachments are handled, which is causing the issue in your case. Can you get us some detailed logs to help us track down the cause of this issue for you?

1) edit /home/nemo/.config/eas-sailfish.conf so that it contains:

 [logging]
 Sailfish.eas.debug=dwc
 Sailfish.eas.warning=dwc
 Sailfish.eas.error=dwc
 Sailfish.easwbxml=dwc
 Sailfish.easnetwork=dwc
 Sailfish.easverbose=dwc

2) edit /home/nemo/.config/QtProject/Messageserver.conf so that it contains:

 [FileLog]
 Enabled=1
 Path=/home/nemo/qmf.log

 [LogCategories]
 IMAP=1
 Messaging=1
 POP=1
 SMTP=1

 [StdStreamLog]
 Enabled=0

 [Syslog]
 Enabled=0

3) reboot your device

4) ssh into your device and begin collecting logs from the Exchange ActiveSync plugin via devel-su journalctl -af | grep EAS

5) leave that running, and ssh into your device with another terminal, and run the email application via devel-su -p jolla-email

6) open the email, click on the attachment to download it, wait until its fully downloaded.

You should see something like the following output in the devel-su -p jolla-email terminal:

 [D] EmailAgent::executeCurrent:1139 - Executing  "retrieve-message-part:partLocation-id=29-2" 
 [D] EmailAgent::processNextAction:1185 - Sync completed.

Is that the case, or do you see something different?

You should also see a variety of information in the journal from EAS and also the file /home/nemo/qmf.log will also contain useful information.

If you can send those logs to chris dot adams at jolla dot com I can investigate further.

Thanks!