Update does not show up [answered]

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5

Update does not show up [answered]

asked 2017-08-31 17:32:35 +0300

Rasmus
63 ●5 ●5 ●10

updated 2017-09-01 19:31:05 +0300

Hi,

This morning my phone showed that there was a new system update (Jämsänjoki) available. At the time, however, I had other fish to fry and shut down the phone during a meeting. After rebooting, the update no longer shows in the systems update menu, I have tried to manually search for it, but my phone says that it is up to date (Iijoki is latest release). I consider doing

ssu re <version number>
version --dup

but I am unsure whether this will work, if the update can't be found. I have a Jolla 1 with Iijoki update already installed.

Thanks R

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The question has been closed for the following reason "the question is answered, an answer was accepted" by pawel
close date 2017-09-02 13:39:48.503631

Comments

1

ok, thank you for the answers. I will just wait then. Hope it will be fixed soon.

Rasmus ( 2017-09-01 19:22:56 +0300 )edit

ok, thank you for the answers. I will just wait then. Hope it will be fixed soon.
Rasmus ( 2017-09-01 19:22:56 +0300 )edit

Accepted Answer

5

answered 2017-08-31 19:34:35 +0300

Alex

10635 ●181 ●247 ●252

updated 2017-09-01 11:02:34 +0300

Edit:

The update to Sailfish OS 2.1.1.26 is ceased since August 31 due to some issues with security code (check out the release notes).

Try this: https://together.jolla.com/question/164505/unable-to-refresh-packages-and-upgrade-os-to-latest-version/#comment-164556

check that the date and time on your device are about correct (+/- 3 mins does not matter)

check that you can browse to a well known web page with Jolla browser

sign in to your Jolla account again (Settings > Accounts > Jolla: pull down "Update sign-in credentials"

ssu setup: do on command line:

devel-su

ssu fl release

ssu do sales

ssu re 2.1.1.26

Now try the update again in Settings > Sailfish OS updates

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Comments

3

Yes we have intentionally stopped the roll out for now. We need to investigate and understand why half a dozen of devices have been requesting the security code after a seemingly successful update although the device lock had not been used previously. A couple of devices even indicate that they are permanently locked. The roll out will continue later. Apologies for the delay.

jovirkku ( 2017-09-01 11:54:07 +0300 )edit

"Yes we have intentionally stopped the roll out for now"

But... but...but WHY DON'T YOU TELL US ??!! It's been 2 days that I'm trying to refresh this f** screen on my girl friend's phone... I checked 10 times on https://blog.jolla.com and there was no info about it !

charlycoste ( 2017-09-04 02:22:27 +0300 )edit

Answer 2

0

answered 2017-08-31 19:20:42 +0300

Lutwolf
788 ●17 ●30 ●41

As long as you have an internet connection and an active Jolla account it will work that way (remember to be devel-su) - cheers.

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Update does not show up [answered]

The question has been closed for the following reason "the question is answered, an answer was accepted" by pawel
close date 2017-09-02 13:39:48.503631

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Update does not show up [answered]

The question has been closed for the following reason "the question is answered, an answer was accepted" by pawel close date 2017-09-02 13:39:48.503631

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The question has been closed for the following reason "the question is answered, an answer was accepted" by pawel
close date 2017-09-02 13:39:48.503631