[Xperia X] Roaming does not show local operator and does not show connection

It would be great to have an official statement by Jolla about this major issue, as this question ist already tracked by Jolla. Somehow I get tired of hoping and waiting, playing and repairing around in the software and hardware of the XperiaX (Had a broken rear camera Module). This is a Major Issue and affects nearly every user in every country. there has to be a solution without reflashing back to android (what version anyway..? and how?) and again back to sailfish (backup of everything installed is also work...). Driverupdates or other stuff that causes these issues should be deliverable through an update.

@Raymaen

I am not an expert in these things, just a regular user. This issue however is not affecting "nearly every user in every country" as you wrote which you can even deduct from the relatively low number of complaints here. It seems to have to do with the implementation of Sailfish OS into the underlying system layer, whatever that is exactly. Maybe others can help out there. In some cases (rare or not so rare might be arguable) something with the network module software goes wrong during SF installation causing connectivity issues. Jolla itself stated, the fundamental reason is not known (source: mail conversation with the support). It is not simply solved by a driver update, otherwise they had done so.

What you have to do is revert to Android and actually use Android for calls and data connection for some minutes. After that install Sailfish again. The link describing the whole procedure was given in a posting above. Yes, it is unfortunate, I have been through the whole process and also trying to find a workaround before. And yes it is a major issue. But the only solution as of now is the reinstall.

Well, I must disagree with you. This roaming issue is present since the very beginning of Jolla. See question: https://together.jolla.com/question/48265/no-roaming/ or: https://together.jolla.com/question/34219/cant-get-data-connection-while-roaming/ and more (just search for "roaming" or: https://together.jolla.com/question/175003/bug-fixed-mobile-network-gets-lost-crossing-borders/ @leonneberga got a fix from the Jolla helpdesk. So there is a software solution for this problem! many people from different countries have reported this problem in the comentsection of a lot of those questions. Maybe most people dont go abroad but if they do, they dont report... I'm not willing to invest more time in a Maybe-Solution. Jolla schould react officially!

I know those topics. I think two assumptions you made are not valid: First, a handful of reports for sure show an issue, but not neccessarily a general issue everyone has. There's enough Jollas and Xperias which work just fine in roaming. Just like the ones with a reinstall which now also work (with the same software). Complaints in support/community boards tend to distort the proportions of a problem, as happy people usually don't complain.

Second, Loenneberga got a fix after he sent the ofono logs to support. My logs however were unsuspicious and still I had no roaming connection. Could be issues with different origins but same symptoms.

I repeat myself: Get a reinstall and this topic will stop spinning in your head. In the end it will be faster than roaming (sorry) TJC for hours.

Sorry @Spark...many of us who travel for work all over the globe have to deal with this nonsense regularly. If I stay in my home country of Germany the phone works nicely. However, when it's time to go on a business trip this crap goes on every day until I'm back home. Just today, I rebooted the phone about 20x because when you lose a signal or it can't connect you get that ridiculous "sim card removed...restart the device". I don't want to restart the device, fix the ofono stack, we'll be happy and won't have to post on these similar threads over and over. This is basic functionality here...we're not asking for some exotic functionality. The whole blaming the Android stack is a joke...it works on Android. That's the typical respone of a vendor who doesn't know how or can't fix the problem...blame another vendor. All of us on these boards support this company and their product but the lack of responses to certain topics is getting old now. The new response is "we're dealing with XA2 now so the rest of you can go fly a kite...btw, when the XA2 is ready, you can buy a new license from us, only 50Euros.", yeah, sure I will. God forbid you get stuck on the side of the road in the middle of nowhere. The last thing you want to deal with is your mobile telling you to reboot 20x because the "sim was removed...restart the device".

As I wrote in a couple of other threads on this issue (I've been thorugh this): Revert to Android, reflash Sailfish. It seems to be the only option. Yes, it is annoying. But you have the choice to wait until maybe some day there will be a fix, or you invest the two hours and solve the issue for your phone.

Thanks. The problem is time. My phone XperiaX had before an Android 7.0 installed. Strange thing is, that something new is written here: https://jolla.com/sailfishx-linux-instructions/"IMPORTANT – Do not skip this step: Use your Xperia X some time with Android OS. Check that phone calls can be made and received, that you can browse the Internet..."

Half year ago, when I was installing my SailfishX, this advice was not there!

I am thinking (have no deeper knowledge) that something must happen (during such a call under Android) on lower level of the hardware, which remain changed even if I install Sailfish over it...

Everyone learns from bugs, so do probably the developers from jolla. Since the issue seems to have occured a couple of times, they added the mentioned advice to the install instructions which was formerly only given to the bug fixing instructions. I would call it prevention.

I have still roaming issues, but I have a cronjob running that restarts the ofono service in such a situation but not in all. So I can't be sure that it would work now without my solution. But why do you ask? Is there a particular change in the last release that should fix it?

Some improvements have been made in the latest release to address roaming issues; so your feedback is very much welcome.

will go to France in mid September so i will test ist with X and XA2

Hi, I've been on a European tour going through 5 different countries, CH, DE, NO, DK, NL and roaming worked as it should. Only thing is there is no operator name shown, I have a Swisscom SIM and it shows Swisscom for all operators. Not a big deal for me. When changing country it happened that I had to wait quite some time before the new network was found.

The biggest problem I have is that 4G does not work correctly or at all. I flashed back to Stock Xperia X firmware and could use it with no problems. Back on Sailfish the phone will not receive SMS or phone calls once it lost network and found it back, 4G or 3G, no difference here. It always had this and I can reproduce it by going in a place with no network signal. And that is my biggest issue.

I will flash back to stock Sony firmware and use it for a month to be sure the phone works correctly.

I was in Italy a couple of weeks ago, and after disabling air plane mode, my XA2 (3.1.0.11) took a very long time searching for a network ... and failed, after a reboot it did find a network. In the top of the display it showed Telenor DK / Telenor DK. 4G data, SMS and talk worked without any problems. When we returned to Denmark it didn't have any problem connecting.