Phone dead after update
Hi there,
since the actual update my phone is completely dead. Already tried to contact Jolla, but they dont really help and only sent an E-Mail with a link to a "how to get to recovery mode". This is frustrating..
I explained to them, that i cant put the phone back to factory mode, cuz i used an app called SailOTP to get a 2FA for BTC exchanges.. When i put the phone back to factory mode i would lose a lot of money.. They dont understand that..
So what i really need now is somebody who can tell me how i can backup the files of this tool (SailOTP), so i can put it back to factory settings after backing up these files. I really hope, somebody here in this forum can help with that. I already backed up all my files from the home folder, but cant find the app folder. Please help with that.
Furthermore Jolla seems not to understand that this is not normal. How can it be that my phone is not bootable anymore? I always was up to date, so patch was from the newest possible version. I dont use developer versions and i only had 2 or 3 apps from OpenRepos installed, nothing too special, nothing that changed UI or something like that.. So what i am thinking now is that this phone is not worth to be promoted at all when there is no QA for the patches.. It just cant be that i am left with a bricked phone after a usual patch.. And the only help they give me is a link to a factory reset how to.. Unbelievable..