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[ALERT] Sailfish license can't be transfered!!!

asked 2018-09-18 10:42:22 +0300

deutch1976 gravatar image

updated 2018-09-18 13:18:45 +0300

A warning to all of us who want to buy or sell our Xperia X's Received this from Jollacare:

Helder Oliveira Yesterday at 17:41 Hello there

I'm about to sell my Xperia X and i want to know what needs to be done so that the buyer can use the license i bought on his accout

What i need is that you transfer my Android Support to another account

Thanks

Helder Oliveira

Avatar Jolla Care Today at 06:07 Hi,

Thank you for your message!

We cannot move your license to someone else. The license is per device and per user. Please check the FAQ on https://jolla.com/sailfishx/ Sincerely, Jolla Customer Care

Operating hours: Monday to Friday from 9.00 to 17.00 (EET); closed on weekends and public holidays (Finland)*. Our service is based on Zendesk tool, i.e. on written communication - we do not have any phone service.

Join the Movement @ https://www.jolla.com Like us on Facebook @ https://www.facebook.com/jollaofficial Follow on Twitter @ https://twitter.com/jollaHQ Dive deeper into the Jolla world @ https://blog.jolla.com Interested in Sailfish X, i.e. Sailfish OS for Sony Xperia X? Read more @ https://shop.jolla.com/. Keeping your Sailfish device in good shape

Avatar Helder Oliveira Today at 08:23 What about the phone gets lost or broken? Then can you move the license? If i want to upgrade to a new phone or in the future get a gemini PDA, will i have to buy another license? That is not acceptable in nowadays. Moving the license is simple and easy for you guys. You simply don't show any will to do it

Avatar Jolla Care Today at 08:28 Hi,

Thanks for your message! Yes, there are always exceptions to the policy. If it is stolen or broken, you need to replace with a similar device, e.g. Xperia X -> Xperia X.

The license is per device, so you cannot transfer it later from e.g. Xperia X to Gemini PDA, unfortunately. Sincerely, Jolla Customer Care

Operating hours: Monday to Friday from 9.00 to 17.00 (EET); closed on weekends and public holidays (Finland)*. Our service is based on Zendesk tool, i.e. on written communication - we do not have any phone service.

Join the Movement @ https://www.jolla.com Like us on Facebook @ https://www.facebook.com/jollaofficial Follow on Twitter @ https://twitter.com/jollaHQ Dive deeper into the Jolla world @ https://blog.jolla.com Interested in Sailfish X, i.e. Sailfish OS for Sony Xperia X? Read more @ https://shop.jolla.com/. Keeping your Sailfish device in good shape

Avatar Helder Oliveira Today at 08:37 What about:

"MartinK is offline MartinK 06-18-18 , 05:15 PM Posts: 1,490 | Thanked: 7,131 times | Joined on Apr 2010 @ Czech Republic Report This | #19 Originally Posted by pichlo View Post That answer talks about moving your license to another phone. Your own. For when you want to sell the phone but keep the license.

It does not address the possibility of transferring your license to someone else. I do not know whether it is possible but have a feeling it might not be. Someone please correct me. You can certainly transfer a Sailfish X license you own to someone elses Jolla account via Jolla support ticket (zendesk).

Did just that ~two weeks ago - transferred one of my licenses to a friend this way. The license was even used before on a phone (which now has a smashed screen). Everything went fine and the license was transferred within a few days."

http://talk.maemo.org/showthread.php?t=100217&page=2

And

" acrux is offline acrux 02-21-18 , 10:27 AM Posts: 228 | Thanked: 426 times | Joined on Jan 2011 @ Estonia Report This | #1 So - decided to offer my Xperia X for sale:

F5121 Graphite Black; Sl 1302-3093 Rev 4 2G/3G/LTE In original box with all included accessories (charger, cable etc). No pictures needed as you can't differentiate it from a new one.

Bootloader is unlocked and Sailfish X installed. Phone will be in a clean Sailfish "factory reset" state - you can set it up and tie to your Jolla account. According to a thread in together.jolla.com, it is possible to transfer a Sailfish X licence to your account then... Bonus: 4GB uSD card with SailfishOS installation files and instructions."

http://talk.maemo.org/showthread.php?t=100217

Thanks

Will keep this updated

Update: "
Jolla Care (Jolla Service and Support)

Sep 18, 10:45 EEST

Hi,

Thanks for your message!

As said earlier, we revised our license policy, and after the revision took place, it's no longer possible to transfer a license like the example below. Sorry for that! Sincerely, Jolla Customer Care"

UPDATE2:

"Jolla Care Today at 09:00 Hi again,

This is what is written on https://jolla.com/sailfishx/ under FAQ:

  1. Can I move my Sailfish X from my old Xperia X to a new device or do I need to purchase a new license? The Sailfish X license you’ve bought is meant for one device model, i.e. if you upgrade your hardware to e.g. XA2 in the future you need to purchase a new license. However, if your Xperia X gets broken or is stolen and you want to transfer your license to another Xperia X device (F5121 or F5122) we will transfer it for you.

  2. If I buy a used Xperia X device with Sailfish X already installed, can I use it with my own Jolla Account? You can use the device with Sailfish OS, but without the licensed content. If you want to have the full experience you need to purchase a new license.

Have a nice week! Sincerely, Jolla Customer Care

Operating hours: Monday to Friday from 9.00 to 17.00 (EET); closed on weekends and public holidays (Finland)*. Our service is based on Zendesk tool, i.e. on written communication - we do not have any phone service.

Join the Movement @ https://www.jolla.com Like us on Facebook @ https://www.facebook.com/jollaofficial Follow on Twitter @ https://twitter.com/jollaHQ Dive deeper into the Jolla world @ https://blog.jolla.com Interested in Sailfish X, i.e. Sailfish OS for Sony Xperia X? Read more @ https://shop.jolla.com/. Keeping your Sailfish device in good shape

Avatar Helder Oliveira Today at 09:46 Thanks to all the answers and now i understand but be aware that this is very bad for your (already negative) image to all your supporters."

UPDATE3:

"Helder Oliveira Today at 10:24 And what about EU regulations about software? Do you follow them correctly? https://www.itassetmanagement.net/2016/10/31/secondary-software-2016/ https://www.theregister.co.uk/2002/05/08/selling_oem_windows_copies_you/ https://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2009:111:0016:0022:EN:PDF I believe you can change yous terms and conditions because Jolla will win more with that and it is something that is very easy to do

Avatar Jolla Care Today at 11:07 Hi,

Thank you for your message and feedback! We will forward it to those involved.

Sincerely, Jolla Customer Care

Operating hours: Monday to Friday from 9.00 to 17.00 (EET); closed on weekends and public holidays (Finland)*. Our service is based on Zendesk tool, i.e. on written communication - we do not have any phone service.

Join the Movement @ https://www.jolla.com Like us on Facebook @ https://www.facebook.com/jollaofficial Follow on Twitter @ https://twitter.com/jollaHQ Dive deeper into the Jolla world @ https://blog.jolla.com Interested in Sailfish X, i.e. Sailfish OS for Sony Xperia X? Read more @ https://shop.jolla.com/. Keeping your Sailfish device in good shape"

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Comments

1

@naytsyrhc, please don't close this question, there is nothing 'subjective' about it.

nthn ( 2018-09-18 17:44:54 +0300 )edit
1

IMHO it is. Everything mentioned within this question is referred to by FAQ from Jolla, so there is nothing informative about that question and for me it is 'subjective' to state, that this worth an alert. But nevermind. Leave it open.

naytsyrhc ( 2018-09-18 18:55:06 +0300 )edit
3

That may be, but I would also like to find out whether the conditions mentioned in Jolla's FAQ are actually legal in the EU, as per @Giacomo Di Giacomo's comment.

nthn ( 2018-09-18 19:36:52 +0300 )edit

This is pretty current thing as for me. I'll may have to transfer my Xperia X licence to the same phone but the IMEI has changed. These are quite problematic questions and as we can see from the answers it can also require knowledge of laws.

Sakke ( 2018-09-19 09:04:29 +0300 )edit

@Sakke But as you can read in the FAQ your case is covered and no problem at all. Just contact Jolla and they will help you transfer your licence to the new phone (i.e. new IMEI).

naytsyrhc ( 2018-09-19 12:39:50 +0300 )edit

6 Answers

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15

answered 2018-09-18 11:12:23 +0300

Giacomo Di Giacomo gravatar image

updated 2018-09-18 11:12:44 +0300

This policy is against EU rules. You can always resell non-OEM licenses in the EU. See here. Jolla should modify their license policy to comply with EU rules and allow license transfer from one person to another.

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Comments

Don't see how this can help us

deutch1976 ( 2018-09-18 11:48:39 +0300 )edit
2

What do you want better than a law that says Jolla cannot do that?

Giacomo Di Giacomo ( 2018-09-18 11:52:04 +0300 )edit

According to that article, and if i'm reading it right, you can't resell Sailfish X license but you can sell Xperia X with license on it as a single item?!?!

deutch1976 ( 2018-09-18 11:59:42 +0300 )edit
4

No, it's not an OEM license so you can resell the license separately. If you consider it as an OEM license, and I'm pretty sure you cannot since you purchase the SFOS license separately, then this would be the case.

Giacomo Di Giacomo ( 2018-09-18 12:02:35 +0300 )edit

@Giacomo Di Giacomo The article you linked to seems to contradict you:

Q. Can I sell my surplus software licenses?

Yes, but conditions apply:

... It must be uninstalled

ossi1967 ( 2018-09-18 16:03:39 +0300 )edit
11

answered 2018-09-18 13:01:52 +0300

chappi gravatar image

Avatar Helder Oliveira Today at 09:46 Thanks to all the answers and now i understand but be aware that this is very bad for your (already negative) image to all your supporters."

This policy imho is not bad at all and just for the record, Jolla has a positive image for me!

Why should Jolla need to manually transfer your license without being compensated for it? It's much work/hassle. What good is a 'supporter' if he/she is not willing to provide Jolla with the means to develop Sailfish?

From the FAQ:

  1. Why do you charge 49.90€ for it? With the price you get a fully supported commercial version of Sailfish OS that includes commercial components like Android Runtime, and Exchange support. You also get support and updates for your OS from Jolla, and you can support the Sailfish OS development. Jolla has invested a lot time and money for the development of Sailfish OS. Supporting a release officially is also a significant cost and there are licensing costs that Jolla needs to cover when distributing commercial components of Sailfish OS.
  2. Can I move my Sailfish X from my old Xperia X to a new device or do I need to purchase a new license? The Sailfish X license you’ve bought is meant for one device model, i.e. if you upgrade your hardware to e.g. XA2 in the future you need to purchase a new license. However, if your Xperia X gets broken or is stolen and you want to transfer your license to another Xperia X device (F5121 or F5122) we will transfer it for you.
  3. If I buy a used Xperia X device with Sailfish X already installed, can I use it with my own Jolla Account? You can use the device with Sailfish OS, but without the licensed content. If you want to have the full experience you need to purchase a new license.

I'm sorry, I'm a bit annoyed by this (your) petty complaint. Try out without commitment and if it doesn't please offload the hassle, i.e. the transfer work to others? This is really not what I'd call a 'supporter' (no wonder ad-supported 'free' Android flourishes...).

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Comments

4

That is your opinion. Me and other users have the right to have our opinion. The main issue here is that they changed their policy. I am very annoyed and it's not a petty complaint. We all have rights to complaint. If you don't agree you have that right

deutch1976 ( 2018-09-18 13:13:27 +0300 )edit
2

@chappi, @Giacomo Di Giacomo's comment above does seem to indicate that this practice is actually illegal in the EU.

nthn ( 2018-09-18 13:21:47 +0300 )edit
1

@deutch1976: I see that you are annoyed and I respect your opinion. I just don't see how Jolla could 'for free' transfer a potentially high number of licenses? What I really don't like is to read about 'supporter' and then - imho - not give support at all. -- If they changed the policies after you bought the license I would suppose that Jolla is bound to the original conditions. Did they state that they will freely transfer the license to other users? @nthn: IMNAL and I'm a bit careful to believe the website (link) given by Giacomo. There might be many 'finer details'. EU tends to be complicated.

chappi ( 2018-09-18 13:37:21 +0300 )edit
3

@chappi, i like Jolla and if i didn't i would not achieve a license. As i said before, the main reason i started this topic was to avoid bad surprises for those who are trying to sell or buy Xperias. As the title says it is a Alert ;)

deutch1976 ( 2018-09-18 13:40:43 +0300 )edit
1

@deutch1976: +1 from me :-))

chappi ( 2018-09-18 13:45:50 +0300 )edit
8

answered 2018-09-18 18:50:52 +0300

AkiBerlin gravatar image

Please note: there is no problem with buying an Xperia X with Sailfish from another user and using it as your own device without any compromise - even if the license might not be transferred - because the Xperia stays fully operable and you can use your Jolla account with any Xperia X you have regardless who originally bought the license. There might be only one catch: from Jolla's response it appears that if your Xperia breaks the Sailfish OS installed on the broken Xperia X can only be transferred to a new device by the owner of the license, i.e. the former owner of the Xperia X.

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7

answered 2018-10-17 21:35:52 +0300

I'm sorry but I have to contradict you. * It is safely possible to transfer the license to another Xperia X. I did it at least 3 times before. * As we know the license is certainly linked to both the IMEI and the account that purchased it. Of course, you need to kindly contact the Zendesk Jolla support, trying to put the question in a positive way, to help the operator: solve a problem, do not create a problem.

The steps are these: before selling your phone, format the data and delete the Jolla account from the device. Then once in possession of the new Xperia X, log in with your account, then go to jolla.zendesk and ask for a simple update of IMEI. One - two days busy and the process is completed. It is in your rights because you bought a software a license (that should be linked only to account, ndr)

If you want to sell the Android license along with the phone, know that is more "border line": either the customer inherits your account, or he buy a new license under its account. Period.

In practice: you can transfer IMEI but not account property.

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5

answered 2018-09-18 13:32:12 +0300

deutch1976 gravatar image

The main reason i started this topic was to avoid bad surprises for those who are trying to sell or buy Xperias. As the title says it is a Alert ;)

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-1

answered 2019-01-13 16:20:59 +0300

this post is marked as community wiki

This post is a wiki. Anyone with karma >75 is welcome to improve it.

updated 2019-01-13 16:20:59 +0300

Comax1970 gravatar image

wrong marketing policy I can not buy another license if I change the phone 50 euros are not few.My xperia x and broken I do not want to buy it yet. If you can transfer the license on xa2 ultra ok. or I contributed to the cause but only once

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2

The license is for the Xperia X not the XA2. XA2 needs a different integration work and this work needs to be paid if you want to use the proprietary parts and bits.

leszek ( 2019-01-13 16:48:07 +0300 )edit

with android support the apps work badly.. I remember whatsapp in video call was horrible. 12 months of support? After new update the system you still have to pay again? I do not agree.

Comax1970 ( 2019-01-13 17:29:44 +0300 )edit
1

@Comax1970 I've purchased my Sailfish X license on day one (September 2017). I never had to pay more, however my Xperia still continues to receive updates.

Aldrog ( 2019-01-16 10:59:47 +0300 )edit
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Asked: 2018-09-18 10:42:22 +0300

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Last updated: Jan 13