App and update system not working [not relevant]

asked 2014-01-24 21:15:24 +0200

SaimenSays

6943 ●92 ●146 ●141

updated 2014-01-30 03:40:23 +0200

foss4ever
13056 ●97 ●134 ●141

Hello out there,

today I have received my brand new phone, but nothing works as it should! Actually I'm very outraged :(

I'm not able to get any app. I read on Internet that I have to update to 1.0.2.5. But under product informationen it says that it is actual, so nothing to update. But it is 1.0.0.5 :( Further on internet there stands to do a restore to factory settings. But this does not help at all. Also it is not possible to enable "Developer mode", it rans in endles loop over hours, but no terminal is installed. By the way, Wlan is working, It is possible to browse on the Internet. Also Jolla account was generated and logged in.

How can I get out of this? It is very disapointing to buy a brand new phone wich does not work as it should!

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The question has been closed for the following reason "question is not relevant or outdated" by SaimenSays
close date 2018-07-09 11:20:03.989769

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answered 2014-01-25 09:30:01 +0200

chsailor
61 ●2 ●3 ●6

I had the similar issue. A reset solved the issue. After you reset, update the software before you open the store.

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I am still struggling on that. Did you register the jolla account after the reset or did you skip that and directly tried to start the update?

masmrlar ( 2014-01-26 17:00:35 +0200 )edit

0

answered 2014-01-25 14:40:51 +0200

SaimenSays

6943 ●92 ●146 ●141

Can anyone tell me if server is down for last 24h? Or what is the IP, the download is started from? Maybe I can ping it to check my connection on laptop?

I have 2 machines running on linux, one laptop one windows. I have solved many problems by try and error or finding solutions on net. But here I have no hope to get this malfunctioning thing working :( Can it be possible that I am the only one running into this? :(

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https://download.jollamobile.com and https://store-repository.jolla.com but they do not respond to ping for me. And they belong to the Amazon Cloud.

Sailor ( 2014-01-25 17:34:35 +0200 )edit

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answered 2014-01-27 21:53:36 +0200

masmrlar

80 ●1 ●5 ●12

http://thomasneumann.wund...

After the full weekend of try and error I just put my SD-card, formatted with etx4 into my Jolla. Before I had no sd card in my phone. I also mentioned that the auto-time setting used the wrong year (but correct date and time). I had 2013 instead of 2014.

Jolla account registration works now, but at this point I can't tell if its the date issue or the sd cart with an appropriate fs.

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answered 2014-01-28 00:08:26 +0200

SaimenSays

6943 ●92 ●146 ●141

Update from here...

Download and install from OpenRepos by Warehouse is working without any problem. But Jolla store and Yandex store are not able to download anything (Pictures in store are shown).

I'm not in contact with pkcon up to now. I tried pkcon refresh which works. Also tried pkcon get-updates, which tells me There are no updates available at this time. But on GUI I have message from harbour about an update of vlc_remote. Are there different paket managers in use?

I'm really not firm in that. What can I do to help finding a solution?

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answered 2014-02-03 00:21:52 +0200

SaimenSays

6943 ●92 ●146 ●141

The WIFI update and app download problem is still here with WLAN and 1.0.3.8. Up to now I had use my neighbors network to download any app :(

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@SaimenSays can you please let us know what router you are using and what encryption/channel?

stezz ( 2014-02-03 11:03:51 +0200 )edit

Sorry for late answer! It is a Linksys E2000 with dd-wrt v24 firmware.

SaimenSays ( 2014-02-10 22:07:54 +0200 )edit

My DD-WRT AP is sometimes not sending packets to the store until reboot of the AP. This happens since I upgraded to v24 firmware. I think there is some bug in the firmware as I have also problems with IPv6 ND requests which are not pushed through until reboot.

Sailor ( 2014-02-11 08:50:16 +0200 )edit

Ok, I will try it with router firmware update. But there is still the "why" ist it working with all other devices (PC, laptop, tablet, N900) also using same router.

SaimenSays ( 2014-02-12 00:07:19 +0200 )edit

That's the great question. I just updated my DD-WRT to build 23503 maybe this helps.

Sailor ( 2014-02-12 08:52:13 +0200 )edit

-1

answered 2014-01-25 12:04:32 +0200

SaimenSays

6943 ●92 ●146 ●141

updated 2014-01-25 12:22:44 +0200

How many Megabytes has update to 1.0.2.5? It is loading now with mobile internet for over an hour...

By the way... It's very frustrating, that the simplest things are not implemented. The circle goes round and round. Why is there no info about download speed, remeaning size or anything else. Don't know if infinite loop or simply downloading on slow speed.

I'm bothering you all with those things which should be not worth a single word. A device has to work perfecty out of the box, without enervating customer, if it will be a big player (iphone or android). Or there have to be simple debugging posibility, like viewing logs having a console or flashing by image. This device has missed both of these posibilies!

Is it possible to do update by flashing Fiasco image, like it was possible with my old maemo phone N900?

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This 'answer' seems to be a bit harsh in light of what turned out to be the root cause of this issue, i.e. that it was mostly abt the network connection and not that much the device.. :P

foss4ever ( 2014-01-26 19:16:49 +0200 )edit

Definitly it is not caused by my system/Internet connection. There is a Ubuntu PC, a Windows laptop with Linux in VirtualBox, an Andoid tablet, and a N900. Non of thes devices have problems downloading from repos or doing updates!

SaimenSays ( 2014-01-26 19:30:16 +0200 )edit

I agree on that. My Jolla can use the "Internet" via its browser - on wlan and 3g. Inhouse i've got several machines connected to the internet. There is no filtering on my router, so the cause is either on my Jolla or on the services of jolla, not on the local net connection.

masmrlar ( 2014-01-26 20:28:12 +0200 )edit

How can you be sure? If your provider is blocking connections to the Amazon Cloud address of Jolla you cannot say that this is not the cause. Only proper analysis of the problem could find the issue. Are you now able to download something from the store?

Sailor ( 2014-01-26 21:07:53 +0200 )edit

I tcpdumped my phone and they use only https. I did not see any fancy ports.

Sailor ( 2014-01-26 22:13:55 +0200 )edit

App and update system not working [not relevant]

The question has been closed for the following reason "question is not relevant or outdated" by SaimenSays
close date 2018-07-09 11:20:03.989769

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App and update system not working [not relevant]

The question has been closed for the following reason "question is not relevant or outdated" by SaimenSays close date 2018-07-09 11:20:03.989769

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The question has been closed for the following reason "question is not relevant or outdated" by SaimenSays
close date 2018-07-09 11:20:03.989769