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XA2 Ultra Android apps unresponsive [answered]

asked 2019-08-10 04:14:27 +0300

vzp916 gravatar image

updated 2019-08-13 00:26:32 +0300

rozgwi gravatar image

I can't seem to get any Android apps working, including the App Store from Jolla and HERE Maps. Everything seems to work fine after a restore, but once the phone is restarted, all the apps fail to open, or when they do open they freeze shortly there after.

Anyone else run into this issue on a XA2 Ultra?

I have log, just unable to attach it yet, but could email it.

Any assistance would be greatly appreciated.

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The question has been closed for the following reason "the question is answered, an answer was accepted" by rozgwi
close date 2019-08-13 00:25:49.359702

Comments

When you have your issues is the battery full or low? Sometimes Android apps are a bit sluggish on Sailfish if the CPU is throttled down because of low power (I think)

nshiell ( 2019-08-11 17:16:43 +0300 )edit

I tried on full battery and while plugged in to the charger, I do not think it's due to low battery.

vzp916 ( 2019-08-11 20:27:14 +0300 )edit

I have the same king of issue. After flashing, everything is working fine. After several days, apps are lauching but freezing after only few seconds. It's the same behaviour for all android apps i tried. Is there a way to contact Sailfish support ? (the licence include a customer support, where is it ?) Can I help in any way ? log ?

lasselin ( 2019-08-12 18:57:19 +0300 )edit

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answered 2019-08-12 19:06:08 +0300

vzp916 gravatar image

I got my response from Jolla support after supplying them with the log. It turned out to be a memory issue due to my contacts. I sync'ed my contacts via google, and I have over 700 of them, once I deleted them and restarted my phone, everything is working as per expectation. So there you are, now I'll try to see if I disable SMS-Access (as someone recommended up above) and add my 700+ contacts back if it'll make a difference. Thanks all!

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I confirmed this issue. After deleting 300+ contacts (and disable carddav account), all android apps seems to run normally. Thank you @vzp916

But a phone without contacts... How to disable contact access by Android ?

lasselin ( 2019-08-12 21:54:21 +0300 )edit

yea, I'm wondering how many contacts I can have, so far just added my family members and it seems to work fine. You need AlienDalvik Control by CODeRUS (in Storeman) then go to Settings>Apps & notifications>App permissions>Contacts ...and make sure they are all unchecked.

vzp916 ( 2019-08-12 22:18:47 +0300 )edit

Contscts synced from google did nevrr work for me, e.g. they never synced to android/appeared on my whatsapp contact list on my jolla1/C. I therefore exported my contacts to ics and reimported them to my phone. Works well by now

inte ( 2019-08-13 00:44:36 +0300 )edit

Thanks for this help. Seems working for now. btw, how to contact Jolla support ? Is there a bugtracker or something ?

lasselin ( 2019-08-13 15:08:34 +0300 )edit

Go here https://jolla.zendesk.com/ and at the top right hand corner click on the "Submit a request to Jolla customer support"

vzp916 ( 2019-08-13 17:59:24 +0300 )edit
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answered 2019-08-10 15:34:36 +0300

Nickj_UK gravatar image

Running 3.1.0.11 on an Ultra and I haven't had any real problems on any of the android apps that I've tried.
I must admit to not using many android apps though, as moving to Sailfish was a conscious effort to shift away from android and IOS.

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A delayed comment .. Here maps is actually quite snappy on my install.

Nickj_UK ( 2019-08-10 15:36:40 +0300 )edit

and this is what I've read everywhere else, but the apps I've tried were HERE Maps and the Android store from Jolla store. That's why I'm so confused as to what's wrong with my phone. It seems to work pretty well, but as soon as I restart the phone, it's unusable.

vzp916 ( 2019-08-11 19:02:52 +0300 )edit

I'm quite happy with pure maps from openrepos...

inte ( 2019-08-12 00:25:43 +0300 )edit
0

answered 2019-08-11 22:29:35 +0300

inte gravatar image

Hej, I had the same problem with android apps accessing contacts and/or SMS which caused the entire phone to (almost) freeze. I'm not receiving any more freezing after I disabled SMS-Access for all android apps through Alien Dalvik control. And I cleaned up my contact list. However, Android support is still far from perfect, e.g. threema cannot access my contact list for some reason while whatsapp can, and some apps can for some unknown reason not connect to the Internet through 2/3/4G any more (but can still connect through wifi) while they were working before (and I didn't change anything). Plus some apps that are not working at all...

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Asked: 2019-08-10 04:14:27 +0300

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Last updated: Aug 13