[Jolla C][3.2.0.12] Blank screen after update [answered]
asked 2019-10-31 22:04:36 +0200
Hello community, I tried to update my Jolla C. At the end of the update processs I got an update error message which displayed a "reboot" button. I rebooted the phone, and right after the jolla logo I got a blank screen.
I have tried to reboot. The double tap function wakes up a completely blank and irresponsive screen.
Is my phone bricked? Does anyone have an idea if I can fix this? Thanks in advance for your help.
search for.recovey mode
pawel ( 2019-10-31 22:19:58 +0200 )editHad the same issue, and at least three other people as well. https://together.jolla.com/question/215557/salfish-32-black-screen-bricked-after-unsuccessful-update/
Phone is recoverable, but you'll need to do a factory reset(and manu backup) in recovery. As far as i know, there is no simple fix. It would be helpful if Jolla would tune in to this issue, as it seems it's not an isolated incident.
yomark ( 2019-10-31 22:21:21 +0200 )edit