We have moved to a new Sailfish OS Forum. Please start new discussions there.

[Bug?] Android Apps Unable to Stream Video (BBC iPlayer, NetFlix) [released]

asked 2014-04-22 10:04:18 +0300

PJW_2273 gravatar image

updated 2014-07-06 17:33:17 +0300

simo gravatar image

Hi All,

At I was able to happily use BBS iPlayer and Netflix android apps. Since upgrade to these apps no longer work.

BBC iPLayer will load the program screens but cannot seem to start streaming, and eventually freezes and becomes unresponsive to the point when the only option is to kill the app. I have version loaded via aptoide.

Netflix never gets past the loading screen - I haven't even got the sign in screen yet. I have 3.3.2 build 1467 loaded via aptoide.

Do these apps work for anyone else?

Any advice on how to trouble shoot this?

edit retag flag offensive reopen delete

The question has been closed for the following reason "released in a software update" by PJW_2273
close date 2014-06-12 12:47:08.348448


After the latests Hotfix (mainly to improve MMS) Netflix now works fine with my phone. Try if it also works for you. Edit: To clarify above I mean of Sailfish.

Sandoz ( 2014-04-26 23:29:07 +0300 )edit

Netflix still not working - does not get beyond the loadup screen. Which version of netflix do you have installed and from which market?

PJW_2273 ( 2014-04-28 11:46:34 +0300 )edit

I was able to watch one movie with Sailfish and Netflix version 3.3.3 build 1474. When I tried again it wouldn't work. So back to square one..

Astireloth ( 2014-04-28 23:12:51 +0300 )edit

Sadly I've hit the same problem as Astireloth, same version number from 1mobile. Only worked once after the latest update, now can't even login. Such a shame.

Sandoz ( 2014-04-29 01:05:44 +0300 )edit

One more Netflix user waiting for the fix. Is Yle Areena affected also as it has been stopped to work?

WilbertS ( 2014-05-13 20:11:15 +0300 )edit

1 Answer

Sort by » oldest newest most voted

answered 2014-04-22 10:51:48 +0300

tigeli gravatar image

Netflix is not working with the release is a known bug and being worked out.

edit flag offensive delete publish link more


Thanks, Is the bug documented anywhere? I could not find anything on TJC.

PJW_2273 ( 2014-04-22 11:48:13 +0300 )edit

@PJW_2273 Unfortunately it's not publicly available.

tigeli ( 2014-04-22 13:24:47 +0300 )edit

Just to say I have had the exact same problems as @PJW_2273

I have updated both the BBC Iplayer app and the BBC media app required for streaming to the latest versions & 2.2.1 respectively and while the app loads when you select a program it just freezes after that in streaming mode.

Netflix gives the following fault message after trying to load for some time: "sorry, we could not reach the Netflix service. Please try again later. (-9)" Seems like some other android users have had this error message from doing some googling. The solution for the android users running netflix with this error msg appeared to be to clear the netflix cache. After clearing it, you will then just login again and it should work as normal.

I've already tried the android cache cleaner app but without appropriate access this didn't work. Does anyone know how/where to clear the netflix cache on Jolla so we can try this?

JollaTides ( 2014-05-22 21:27:23 +0300 )edit

Could the iplayer issue have something to do with the flash player version ? The flash player version we had installed previously was for android ICS and was version http://www.jollatides.com/2013/12/22/tutorial-get-adobe-flash-running-on-your-jolla/

Does anyone know if the Dalvik runtime has been updated to Jelly Bean now ? If so we would probably need to update to the appropriate flash player version?

JollaTides ( 2014-05-22 21:37:52 +0300 )edit

Question tools



Asked: 2014-04-22 10:04:18 +0300

Seen: 2,461 times

Last updated: Apr 22 '14