Warranty repair: reasons, experiences and cost

Question

35

Warranty repair: reasons, experiences and cost

asked 2014-05-14 21:48:13 +0300

Manankanchu

9022 ●42 ●54 ●50

http://www.manankanchu.co...

updated 2015-01-07 19:47:47 +0300

foss4ever
13056 ●97 ●134 ●141

I just received back my Jolla back from repair and thought it may be worth to exchange some experiences on reasons for defect, process, cost, duration, results ...

So here we go:

my country: Switzerland
reason for repair: frequent reboots, long lasting boot loops
repaired issue: replacement of SIM holder
duration of repair: 8 days from pickup to return
experience on repair process: was fast and efficient
cost: 53 EUR for customs handling and VAT (which I think is expensive for a "free" warranty repair)
EDIT 1.6.2014: Reboot problems came back, phone more or less unusable - crap !

Feel free to add your experiences. To learn how so send in your Jolla for repair please check: https://together.jolla.com/question/36603/howto-return-your-jolla-for-in-warranty-repair/

Comments

4

@bilgy_no1 ... not a customs issue, probably more a problem at Jolla logistics not to handle it as a temporary export from Switzerland, so no VAT applies for re-import after repair. I guess Jolla also paid VAT when importing it to Finland for repair when using the given FedEx process ...

Manankanchu ( 2014-05-15 10:43:13 +0300 )

1

No need to send the phone back to Jolla for the reboot problems, you will find here the workaround! Try this: https://together.jolla.com/question/7144/jolla-randomly-shuts-down-10516/

Jordi ( 2014-06-02 00:28:33 +0300 )

well, in my case they replaced the battery, so apparently there was something wrong with it...

I did the thing where you take out the battery for 10 minutes, but it would only help temporarily. I hope it's fixed now.

bilgy_no1 ( 2014-06-02 00:44:44 +0300 )

4

@Manankanchu You really shouldn't have to pay VAT for that. But Swiss customs are pros when it comes to ripping us normal people off. Write a complaint and explain the situation (also send them any possible proof that you sent your device abroad only temporarely for repair). You certainly don't need to pay VAT for the hole value of the device, usually only for the "work and new material".

Contact info here:

http://www.ezv.admin.ch/zollinfo_privat/04363/04364/04369/index.html?lang=de

molan ( 2014-06-04 13:00:04 +0300 )

2

@caprico ... that's correct, but it's a mistake by Jolla as they haven't declared the import accordingly ...

Manankanchu ( 2014-06-04 19:05:33 +0300 )

see more comments

@bilgy_no1 ... not a customs issue, probably more a problem at Jolla logistics not to handle it as a temporary export from Switzerland, so no VAT applies for re-import after repair. I guess Jolla also paid VAT when importing it to Finland for repair when using the given FedEx process ...
Manankanchu ( 2014-05-15 10:43:13 +0300 )
No need to send the phone back to Jolla for the reboot problems, you will find here the workaround! Try this: https://together.jolla.com/question/7144/jolla-randomly-shuts-down-10516/
Jordi ( 2014-06-02 00:28:33 +0300 )
well, in my case they replaced the battery, so apparently there was something wrong with it...
I did the thing where you take out the battery for 10 minutes, but it would only help temporarily. I hope it's fixed now.
bilgy_no1 ( 2014-06-02 00:44:44 +0300 )
@Manankanchu You really shouldn't have to pay VAT for that. But Swiss customs are pros when it comes to ripping us normal people off. Write a complaint and explain the situation (also send them any possible proof that you sent your device abroad only temporarely for repair). You certainly don't need to pay VAT for the hole value of the device, usually only for the "work and new material".
Contact info here:
http://www.ezv.admin.ch/zollinfo_privat/04363/04364/04369/index.html?lang=de
molan ( 2014-06-04 13:00:04 +0300 )
@caprico ... that's correct, but it's a mistake by Jolla as they haven't declared the import accordingly ...
Manankanchu ( 2014-06-04 19:05:33 +0300 )

Answer 1

0

answered 2015-06-02 01:02:04 +0300

Jordi

760 ●8 ●19 ●20

updated 2015-06-02 01:02:46 +0300

my country: Switzerland

reason for repair: cracling sound in the earpiece

repaired issue: replacement of earpiece

duration of repair: 14 days from pickup to return

experience on repair process: efficient but when returning the phone, they did not use the delivery box I provided. The external packaging was just a single layer of worn out bubble wrap and the Fedex plastic bag! Thus, the original sales box was completely destroyed. The phone was layed face up and it's only by chance that it's not cracked.

cost: 0

The phone has been repaired under warranty, 17 months after purchase so they consider the 2 years warranty in Europe and not 1 year as indicated in the Jolla Warranty policy.

Globally, I'm satisfied.

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Answer 2

0

answered 2015-06-02 11:13:20 +0300

timearp
581 ●13 ●14 ●24

I reported an issue with the Wifi connection dropping intermittently. Via support the logging was enabled and captured, showing disconnections with the access point (primarily when under blue tooth usage). Off for repair where no fault was found. It's intermittent so this didn't surprise me but is frustrating to live with.

my country: UK
reason for repair: wifi drop outs
repaired issue: no fault found
duration of repair: about 14 days away from me, 2 weeks before capturing logs.
experience on repair process: undecided, no fault found isn't my opinion but if the issue didn't appear when in for investigation I can't blame Jolla for not doing anything.
cost: 0 gbp

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