Cannot update from 1.0.0.5 / Jolla store and account setting crash when adding account [answered]
asked 2014-10-15 17:36:53 +0200
I did a factory reset of my device, which I received back in December 2013. The device is now at software version 1.0.0.5, and I never got the update to work again. I've followed the steps from Jolla Zendesk, but both the Store and the Jolla Settings app crash when I try to add an existing Jolla account with working credentials.
When I try to create a new account (tried that multiple times), I just see the message "Oops, something went wrong!". Is there anything else I can do now, or do I have to send in the the device?
The exact message when I use the correct credentials is: "Unnamed application is not responding". When I use an incorrect username/password combination for my Jolla account, I get: "Oops, problem with account creation".
The Internet connection through WiFi is working fine, I can use the browser to open websites.
Hi rabit - Do you have the correct time and date on your Jolla?, if not, you will experience problems adding/connecting to your account.
See; https://together.jolla.com/question/24112/oops-problem-with-account-cration-go-back-to-try-again-or-skip-now-and-add-this-account-later/
Regards,
Spam Hunter ( 2014-10-15 18:10:56 +0200 )editThanks, yes, I tried both to manually set the date/time as well as using a time server. With correct date/time set through both methods, I still got the same results.
rabit ( 2014-10-15 18:13:33 +0200 )edit