We have moved to a new Sailfish OS Forum. Please start new discussions there.
1

Cannot update from 1.0.0.5 / Jolla store and account setting crash when adding account [answered]

asked 2014-10-15 17:36:53 +0200

rabit gravatar image

updated 2014-10-15 17:49:38 +0200

I did a factory reset of my device, which I received back in December 2013. The device is now at software version 1.0.0.5, and I never got the update to work again. I've followed the steps from Jolla Zendesk, but both the Store and the Jolla Settings app crash when I try to add an existing Jolla account with working credentials.

When I try to create a new account (tried that multiple times), I just see the message "Oops, something went wrong!". Is there anything else I can do now, or do I have to send in the the device?

The exact message when I use the correct credentials is: "Unnamed application is not responding". When I use an incorrect username/password combination for my Jolla account, I get: "Oops, problem with account creation".

The Internet connection through WiFi is working fine, I can use the browser to open websites.

edit retag flag offensive reopen delete

The question has been closed for the following reason "the question is answered, an answer was accepted" by VDVsx
close date 2014-10-16 17:24:37.527896

Comments

Hi rabit - Do you have the correct time and date on your Jolla?, if not, you will experience problems adding/connecting to your account.

See; https://together.jolla.com/question/24112/oops-problem-with-account-cration-go-back-to-try-again-or-skip-now-and-add-this-account-later/

Regards,

Spam Hunter ( 2014-10-15 18:10:56 +0200 )edit

Thanks, yes, I tried both to manually set the date/time as well as using a time server. With correct date/time set through both methods, I still got the same results.

rabit ( 2014-10-15 18:13:33 +0200 )edit

1 Answer

Sort by » oldest newest most voted
0

answered 2014-10-15 18:46:02 +0200

rabit gravatar image

It looks like resetting the device did not run through correctly when using the Jolla settings app. After running a factory reset from the boot menu (connected through USB/telnet), everything is working fine now. Not sure if that is a known bug.

edit flag offensive delete publish link more

Comments

Good stuff, nice to know you got it sorted! :)

Regards,

Spam Hunter ( 2014-10-16 00:03:49 +0200 )edit

Question tools

Follow
1 follower

Stats

Asked: 2014-10-15 17:36:53 +0200

Seen: 330 times

Last updated: Oct 15 '14