Contact sync issue in Exchange account [released]

asked 2014-10-21 22:38:40 +0200

Aashish
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updated 2015-01-14 23:58:45 +0200

saturn
1827 ●19 ●32 ●37

I have read in previous questions that for some exchange accounts, if contacts are also been synced the exchange account stops syncing after some days. I have started facing the same issue now by syncing contacts from my outlook.com account.

I have also read that deleting and adding the exchnage account again seems to fix the issue for a while. I want to try this, but am not sure if it will lead to duplicate contacts on my phone. Also what happens to all the linking of contacts (outlook contacts to facebook profiles) that I have done on my phone?

Can anybody share their experiences?

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The question has been closed for the following reason "released in a software update" by saturn
close date 2015-01-14 23:56:20.204320

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@Aashish - What problems are you facing ? Email fails to sync or just new contacts are not coming ?

VDVsx ( 2014-10-22 09:47:31 +0200 )edit

The entire exchange account fails to sync. I have 3 exchange accounts on my phone - 2 sync mails and calendar and 1 syncs mail, calendar and contacts. The one with the contacts fails to sync and while it is active, the other exchange accounts do not sync as well. However, when I disable the one that syncs contacts, the other accounts start syncing. But now I cannot get mails from the account that synced contacts.

Aashish ( 2014-10-22 13:16:16 +0200 )edit

@Aashish - Before removing the account, can you try to just disable contacts sync for the problematic account like suggested above and see if everything is fine ?

VDVsx ( 2014-10-22 16:02:44 +0200 )edit

Yes, on the affected account when I disable contacts everything else works fine. But the moment I reenable it, it stops working. I would like to have contacts synced as I use 2 phones and need contacts in sync on both

Aashish ( 2014-10-22 16:16:04 +0200 )edit

@Aashish - Thanks for verifying, we have fixed this issue already will come in one of next SW releases. In the meantime the only way to resolve the issue is remove the account and add it again. No contacts duplication should happen, but if you did manual linking of contacts those will disappear since the exchange contacts are removed from the device with the account.

VDVsx ( 2014-10-22 16:30:19 +0200 )edit

answered 2014-10-22 14:06:10 +0200

saturn
1827 ●19 ●32 ●37

updated 2014-10-22 14:06:55 +0200

This issue is discussed here: https://together.jolla.com/question/58356/bug-mfe-sync-fails-due-to-contacts/

Nevertheless, I note here the two solutions I follow when I get this problem.

(short-term solution - when in a hurry) Go to settings > accounts > select account in problem and disable the contact sync.

This will allow you to receive new emails and use the local contacts. New contacts will not be received.
(developer mode is needed) Go to settings > accounts > delete account then ssh to device and become root and delete all folders with contacts and calendars - they will be recreated automatically again.:

devel-su
rm -rf /home/nemo/.local/share/system/privileged/Contacts rm -rf /home/nemo/.local/share/system/privileged/Calendar rm -rf /home/nemo/.local/share/system/Contacts

* WARNING * you will lose all locally created calendar events and contacts.

Last step, reboot the device and re-create the deleted account.

Comments

I tried deleting account and recreating it. While I did not get any duplicate contacts, I now have duplicate calendars from the exchnage account I use. The account has 2 calendars and both of them are duplicates on the phone.

Is there any other solution short of using the developer mode?

Aashish ( 2014-10-26 19:09:56 +0200 )edit

Yes, I did have the same a couple of times, but didn't have the time to understand why..

Anyway, don't know if it makes any difference, but did you reboot in between the delete and the re-creation of the account?

saturn ( 2014-10-26 20:16:55 +0200 )edit

No, I don't think so. I just deleted , waited a few minutes and then recreated the account

Aashish ( 2014-10-28 10:03:35 +0200 )edit

Contact sync issue in Exchange account [released]

The question has been closed for the following reason "released in a software update" by saturn
close date 2015-01-14 23:56:20.204320

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Contact sync issue in Exchange account [released]

The question has been closed for the following reason "released in a software update" by saturn close date 2015-01-14 23:56:20.204320

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The question has been closed for the following reason "released in a software update" by saturn
close date 2015-01-14 23:56:20.204320