answered
2014-12-30 12:55:14 +0200
For me the phone regularly died because of battery temperature readings. This is what I am getting in the logs:
Dec 29 12:32:36 Jolla kernel: get_prop_batt_temp: BATT_TEMP= 688 > 68degC, device will be shutdown
Dec 29 12:32:36 Jolla kernel: [BAT]get_prop_batt_temp, Temp = 688
Dec 29 12:32:36 Jolla kernel: get_prop_batt_temp: BATT_TEMP= 688 > 68degC, device will be shutdown
Dec 29 12:32:36 Jolla kernel: [BAT]## SOC= 61( 61, 61),3446(3612),A=0918,T=688,On=0,0,(0),Unknown 000(100),vd=4250(0,1),ib=1000,0,F03,R01,W00
Dec 29 12:32:36 Jolla kernel: [BAT] Internal R 1322 mOhm, I1:699240uA I2:918304uA V1:3649704uV V2:3360000uV
Dec 29 12:32:36 Jolla kernel: get_prop_batt_temp: BATT_TEMP= 760 > 68degC, device will be shutdown
Dec 29 12:32:36 Jolla kernel: [TSL277X_P][Before] raw=113, status=0, far=500, near=847
Dec 29 12:32:36 Jolla kernel: [TSL277X_P][After] far=363, near=847, from=112, to=847
Dec 29 12:32:36 Jolla kernel: [BAT]get_prop_batt_temp, Temp = 587
The same issue is described also here:
https://together.jolla.com/question/58789/random-shutdown-on-jolla-running-10821/
I tried all the tricks, and none of them helped (also got the battery replaced in the service).
Now maybe I have found the cure:
Instead of trying to lift the battery upwards (the connection seems tight and ok after the service), I placed two strips of business card between the battery and the phone body. Now the battery is not directly touching the phone body any more. I haven't seen a single temperature error since then (for 24 hours) and also no crashes/reboots.
I am not sure why this works but it now looks really promising. I did this business card trick yesterday (29.12 at 13.30) and this is the the log since then, no weird temperature errors since that, and no crashes. Maybe I just insulated the temperature sensor from the battery, and now it is heating up too much, but I just don't care, I'll rather let it burn than suffer from the crashes 5 times/day.
[root@Jolla nemo]# journalctl |grep BATT
...cut here...
Dec 29 12:32:36 Jolla kernel: get_prop_batt_temp: BATT_TEMP= 688 > 68degC, device will be shutdown
Dec 29 12:32:36 Jolla kernel: get_prop_batt_temp: BATT_TEMP= 688 > 68degC, device will be shutdown
Dec 29 12:32:36 Jolla kernel: get_prop_batt_temp: BATT_TEMP= 760 > 68degC, device will be shutdown
Dec 29 12:33:56 Jolla kernel: get_prop_batt_temp: BATT_TEMP= 682 > 68degC, device will be shutdown
Dec 29 12:55:53 Jolla kernel: get_prop_batt_temp: BATT_TEMP= 742 > 68degC, device will be shutdown
Dec 29 12:56:12 Jolla kernel: get_prop_batt_temp: BATT_TEMP= 688 > 68degC, device will be shutdown
Dec 29 12:56:15 Jolla kernel: get_prop_batt_temp: BATT_TEMP= 718 > 68degC, device will be shutdown
Dec 29 13:20:12 Jolla kernel: get_prop_batt_temp: BATT_TEMP= 720 > 68degC, device will be shutdown
Dec 29 13:20:12 Jolla kernel: get_prop_batt_temp: BATT_TEMP= 790 > 68degC, device will be shutdown
Dec 29 13:20:12 Jolla kernel: get_prop_batt_temp: BATT_TEMP= 700 > 68degC, device will be shutdown
Dec 29 13:20:12 Jolla kernel: get_prop_batt_temp: BATT_TEMP= 790 > 68degC, device will be shutdown
Dec 29 13:20:12 Jolla kernel: get_prop_batt_temp: BATT_TEMP= 702 > 68degC, device will be shutdown
Dec 29 13:20:12 Jolla kernel: get_prop_batt_temp: BATT_TEMP= 752 > 68degC, device will be shutdown
Dec 29 13:20:13 Jolla kernel: get_prop_batt_temp: BATT_TEMP= 760 > 68degC, device will be shutdown
Dec 29 13:20:13 Jolla kernel: get_prop_batt_temp: BATT_TEMP= 790 > 68degC, device will be shutdown
Dec 29 13:20:13 Jolla kernel: get_prop_batt_temp: BATT_TEMP= 767 > 68degC, device will be shutdown
Dec 29 13:20:13 Jolla kernel: get_prop_batt_temp: BATT_TEMP= 745 > 68degC, device will be shutdown
Dec 29 13:27:39 Jolla kernel: get_prop_batt_temp: BATT_TEMP= 692 > 68degC, device will be shutdown
I'm experiencing this same problem starting today. I haven't installed any new updates / apps since the last SW update 2 days ago. Sometimes after the shut down the phone refuses to turn back on. Trying different things with the phone now to track the problem down.
EDIT: After the shut down happens, the phone turns back on on first try if I plug in the charger.
fAzu ( 2013-12-30 22:13:32 +0200 )editI have my Jolla phone turned on for 24/7 and it's also updated to this recent firmware and haven't ever seen such unintentional shut downs. None. Nothing even close to that. So definitely can't confirm this. There is a change you may have problems with hardware.
Simakuutio ( 2013-12-30 22:14:29 +0200 )editI've had 2 reboots so far, but both were before 1.0.2.5 update and while I was not actively using the device. I can't really say anything else about the cases, but I think I had nothing special running, just WiFi/3G and Settings or something. What apps and networks are you using when this happens?
Julle ( 2013-12-30 22:16:30 +0200 )edit- Did you try hard reset for solve some issue ?
- if yes, try to run CSD tool on your phone for discover any abnormal hardware malfunctionality before return your product for hardware repair
- pully down, select phone, input code (i can't show the code) and follow instructions and we wait feedback
you can find the code here
http://jollafr.org/un-utilitaire-secret-pour-tester-toutes-les-fonctionnalites-de-votre-jolla/
redge73 ( 2013-12-30 23:03:06 +0200 )editOk, so after removing my battery for a longer period (roughly 10 minutes) the problem vanished. Seems like a software glitch. I cannot recreate this behavior for now, but I'll monitor my workflow in case the problem reappears.
fAzu ( 2013-12-31 10:18:51 +0200 )edit