answered
2014-05-15 23:46:31 +0200
I think it is a network stack related problem: I''m Dutch. If I visit www.fok.nl. tab a news item from the left and than scroll down in the reactions cpu is up and phone is getting hot or shutting down. Enlarging the cache, shorting treshold, or enlarging the request and time interval in connection can maybe solve the problem? (however I can''t do that because I'm not a programmer)
However it is linux. So is it possible to enable a logging function and send the logs away to research on it?
I asked Jolla care:
Jolla (Jolla Service and Support)
May 16 16:04
Hi,
Browsing:
I went to www.fok.nl with Jolla running a candidate of the upcoming SailfishOS release of May. I opened several items in LAATSTE ITEMS and browsed through the comments from various people. The browser worked ok mostly but sometimes there was a short (2-5 seconds) delay before it was able to render some more comments - during those moments a grey background was shown instead of the comments to appear. The behaviour of Jolla browser was not perfect but also not horrible. While browsing I was connected to the Jolla WLAN network.
Heating and shutdows:
The CPU temperature can go up to 100 degrees before the warning on overheating is issued. If the temperature rises to 120 degrees then the phone turns itself off.
Logging:
You can collect the standard log items with the Terminal app or over an SSH connection (turn the developer mode on first, and allow remote connections; then create an SSH password for yourself). Give the commands:
devel-su # this requires the SSH password
journalctl -f > /home/nemo/MyLog1.txt # -f allows you to keep collecting new events as they occur
journalctl -a > /home/nemo/MyLog2.txt # -a takes the events that are in the ring buffer of the phone atthe time of issueing this command.
Please let us know if you want to send your phone to service (in Finland).
Sincerely,
Jolla Customer Care
Operating hours: Monday to Friday from 9.00 - 17.00 GMT +2, not including public holidays (Finland)
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May 16 14:11
Hello Sir,
The phone shows warnings of overheating. And lighthouse has a delay but the temp. is around 57. The CPU feels really hot.
Sometimes it just shutdown.
I took the battery out for 10 seconds. Like proposed in other mails to other people and putted a piece of paper in. (to get it on its place more) and turned it on 2G instead of 3g. Factory reset also done.
You can reproduce it to go to: www.fok.nl and than select a news item and scroll down in the reactions. (webcat and browser same experience)
Especially with bad reception! (sometimes also bluetooth)
(I think broken packages that are recieved are not handled now and if bad reception than the timestamps or time has a delay in the packages) and than that error isn't handled well.
I can wait that long and els I'm gonna ask the Debian community to help with putting on logs and look at that. (they are reall fast in helping with the N900)
But there is a log function and a way to put it on right? Why not ask to put it on and send logs over?
Gr. Rob,
I'm experiencing this same problem starting today. I haven't installed any new updates / apps since the last SW update 2 days ago. Sometimes after the shut down the phone refuses to turn back on. Trying different things with the phone now to track the problem down.
EDIT: After the shut down happens, the phone turns back on on first try if I plug in the charger.
fAzu ( 2013-12-30 22:13:32 +0200 )editI have my Jolla phone turned on for 24/7 and it's also updated to this recent firmware and haven't ever seen such unintentional shut downs. None. Nothing even close to that. So definitely can't confirm this. There is a change you may have problems with hardware.
Simakuutio ( 2013-12-30 22:14:29 +0200 )editI've had 2 reboots so far, but both were before 1.0.2.5 update and while I was not actively using the device. I can't really say anything else about the cases, but I think I had nothing special running, just WiFi/3G and Settings or something. What apps and networks are you using when this happens?
Julle ( 2013-12-30 22:16:30 +0200 )edit- Did you try hard reset for solve some issue ?
- if yes, try to run CSD tool on your phone for discover any abnormal hardware malfunctionality before return your product for hardware repair
- pully down, select phone, input code (i can't show the code) and follow instructions and we wait feedback
you can find the code here
http://jollafr.org/un-utilitaire-secret-pour-tester-toutes-les-fonctionnalites-de-votre-jolla/
redge73 ( 2013-12-30 23:03:06 +0200 )editOk, so after removing my battery for a longer period (roughly 10 minutes) the problem vanished. Seems like a software glitch. I cannot recreate this behavior for now, but I'll monitor my workflow in case the problem reappears.
fAzu ( 2013-12-31 10:18:51 +0200 )edit