[bug] Email app freezing often, inbox count not shown

asked 2015-01-12 03:50:59 +0200

tomka gravatar image

updated 2015-01-18 06:01:50 +0200

I am on 1.1.1.27 and up-to-date with all applications. For multiple months I have a problem with the E-mail application: It is frozen most of the time, takes ages to start and is barely usable.

I've set up three different email addresses. The start screen of Email tells me I got got 567 unread mails in total, but the individual numbers are only shown for the first two accounts (1 and 294 right now), the place for the unread mails is empty for the third account. Checking from other application reveals it is 272 (which adds up).

However, it also reveals that this mail account has 1403 mails in the inbox total. So I am wondering: Is this too much mail in one folder for Jollas Email application to handle? What could the problem be?

And on a similar note: is the source code for the Email application available so that one could maybe have a look, too?

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Comments

Any idea how I could make my Email app work again?

tomka ( 2015-01-18 06:01:29 +0200 )edit

I have 3 email accounts set up as well and 3000+ letters in each of them.Though unread numbers never count over dozen. Anyway the app works relatively good (sometimes syncing takes too long and ends up with error). So you may have a device specific bug or there's something wrong with your email app settings. If you give more details of what kind of emails you use etc. maybe there would be more chances someone can help you.

rburkhanov ( 2015-01-18 08:28:24 +0200 )edit

I also have three accounts with some thousands of emails in them and the Email app works as it should for me. I think @rburkhanov could have a point that it maybe has something to do with the number of unread emails.

Unfortunately the source code of the Email app is not open (yet?).

nthn ( 2015-01-18 11:51:50 +0200 )edit

@nthn Yes, you may be quite right. Seems like mail app tries to download all of the unread messages and because of it's huge number just freezes. Guess someone who knows the inner organisation of the app could help here. May be someone from Jolla?

rburkhanov ( 2015-01-18 13:23:30 +0200 )edit

Thanks for the comments. Unfortunately, I just lost my mobile phone and can't try to mark all the unread messages as read to see if this helps. I'll do that if I (hopefully) get it back again. Having the source code of the email app would be great though (also to maybe work on GPG support).

tomka ( 2015-01-18 17:37:48 +0200 )edit